Position Overview

The Sales Operations Coordinator provides key operational support and is the main point of contact to our clients and key stakeholders which are mainly fulfillment facilities and retailers. The ideal candidate has demonstrated interest and experience in business operations, customer service, and data entry especially in apparel and footwear industries. This position provides opportunity to learn about different aspects of running a fashion business, and the ideal candidate is someone with willingness to learn and master new skills. A desire to work with emerging brands and an interest in fashion or lifestyle brands is important. We work with small brands, and we seek a candidate that is passionate about helping grow a business and help set our brands up for long term success. This role would provide for gained exposure into the inner workings of the fashion and lifestyle brand industry.

Key Responsibilities

· Daily customer service support inclusive of: order entry, order and return processing, warehouse management

· Payment tracking and processing credit card payments for stores

· Factor management – invoice tracking and credit requests

· Project management of seasonal flow of fashion operations

· Tracking production shipments and receiving production shipments systematically

· Execute and manage allocations and the warehouse fulfillment process

· Retailer shipping compliance audit and execution

· Wholesale customer service and ecommerce where necessary

· Data entry and analysis

· System and integration management

Required Skills & Attributes

· Highly organized, attentive to detail and process-oriented

· Tech-savvy with a natural ability to learn and master new systems quickly

· Proactive and natural problem solver

· Able to take direction, ask questions to ensure clarity and work independently to bring something to completion

· Comfortable asking for additional information or instruction when needed

· Customer service mindset

· Sense of urgency and timely communication and follow up

· Solid time management and prioritization skills

· Intuitive self-starter who likes to foresee issues or challenges

· Likes to problem solve and is proactive on finding resolutions

· Positive, collaborative, solution-oriented attitude

· Enjoys working in a small environment and like being part of the cultural currency of a company

Desired Experience

· Associate’s or Bachelor’s degree in a business related field preferred

· 1-3 years of full-time or internship experience in operations and customer service

· Familiarity with A2000, Quickbooks, Shopify, other ERP systems are a plus

Job Type: Full-time

Salary: Between $63,000 - $73,000 depending on experience

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

· Work from home flexibility

Schedule:

· Monday to Friday 9 am to 6 pm

Work Location:

· Hybrid with main office in NYC

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Sales Operations Coordinator