Collinwood is assisting our client, a well-known non-profit organization in seeking a Business Application Support Analyst. In this role, you will serve as the technical subject matter expert for multiple complex applications, including but not limited to: Jira, Jira Service Management, Azure DevOps, Smartsheet, Qualtrics, Contraxx, and other SaaS-based systems. This is a Hybrid opportunity in located in Dallas, TX. *** Not available to provide sponsorship or work with 3rd party agencies at this time*** What you will be doing:

Serve as the technical subject matter expert for multiple complex applications, including but not limited to: Jira, Jira Service Management, Azure DevOps, Smartsheet, Qualtrics, Contraxx, and other SaaS-based systems.
Provide Tier 3 support, issue resolution, and proactive application monitoring to ensure high availability and optimal performance of supported systems. Oversee security access and administration for applications.
Lead the strategic planning, design, configuration, and enhancement of assigned applications across departments in alignment with organizational goals.
Collaborate with business stakeholders to define system requirements, improve workflows, and recommend solutions that enhance efficiency, accuracy, and scalability.
Plan and organize application configuration and enhancement projects, including requirements gathering, identifying resources, vendor coordination, testing, training, and deployment.
Serve as a liaison between BT and business units, to ensure business understanding and user alignment with assigned application best practices and standards.
Conduct in-depth troubleshooting and root cause analysis; identify opportunities for automation and performance optimization.
Own and maintain application documentation, including configuration standards, technical guides, vendor information, and training resources.
Champion data governance, application security, compliance, and quality standards across systems.
Develop and deliver training, best practices, and knowledge transfer sessions for power users to increase user adoption and competence within the applications.
Work with vendors and developers to escalate and resolve application issues and enhancements.

What we need from you:

Bachelor s degree in computer science, Information Systems, related field or equivalent work experience.
Minimum 3 years of progressive experience supporting, managing, and administering enterprise and business applications.
Advanced knowledge/experience with Jira and Azure DevOps
Demonstrated experience with application performance monitoring, change control, security administration, and data integrity management.
Proficient in Excel and Excel Formulas
Strong interpersonal and communication skills with the ability to lead technical discussions and coach application users.
Ability to work independently and proactively identify and implement solutions.

Preferred Skills & Competencies:

Experience with project management methodologies (Agile, Waterfall, or hybrid) and tools such as SharePoint.
Working knowledge of API integrations, and low-code/no-code platforms.
Proficiency in tools and languages relevant to supported applications, including SQL, HTML, CSS, JavaScript, JSON, APIs, and scripting languages.

Collinwood Technology Partners

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Business Application Support Analyst