Are you ready to shape the future of operational excellence in a fast-growing, purpose-driven international company? This is your opportunity to make a tangible impact as a hands-on leader, driving operational success and supporting strategic growth in the UK.

Transforming Operations for Growth and Impact

As Business Operations Manager, you will play a pivotal role in establishing and managing a new office and operational hub in the South West of Greater London. This is a hands-on leadership position where you will build and lead a small, high-performing team, ensuring seamless day-to-day operations across customer service, warehouse, fulfilment, and office administration. Your focus will be on supporting future sales growth, optimizing processes, and delivering outstanding service to both internal and external stakeholders.

You will collaborate closely with regional and international teams, acting as the primary point of contact for UK operations. Your remit will include implementing and monitoring quality control measures, managing inventory and consignment stock, supporting marketing initiatives, and ensuring compliance with all relevant regulatory and internal controls.

A Visible Leader with Operational Acumen

We are seeking an action-oriented, adaptable, and detail-driven professional with a minimum of 10 years’ experience in a similar operational role - ideally within Life Science or related regulated industry. You will be exceptionally organized, possess strong business judgement, and thrive in a dynamic environment where you can make decisions with limited information and manage change with confidence.

Experience in B2B customer service, inventory management, and operational strategy is essential. Proficiency in Microsoft Office is required, and familiarity with Microsoft Dynamics D365 and CRM platforms such as Salesforce.com will be a distinct advantage. You will be a dependable team player, able to build strong partnerships with customers and colleagues alike.

Key Responsibilities:

Lead and develop the Customer Service & Warehouse team
Oversee end-to-end order processing, inventory management, and fulfilment
Build strong customer relationships and ensure high service standards
Manage internal systems and databases for customers, vendors, and employees
Coordinate with international teams on quality, regulatory, and logistics matters
Support marketing and training events, and contribute to cost optimization
Support Quality Management Systems and maintain Standard Operating Procedures
Implement operational strategies and analyze performance data for continuous improvement
Uphold the company’s values and contribute to a positive, high-performing culture

Your Experience and Approach

You have at least ten years’ experience in a similar operational role, ideally within a regulated industry. You are organized, detail-oriented, and thrive in dynamic environments. With hands-on leadership experience and strong business judgement, you are comfortable managing teams, processes, and change. Excellent communication skills and proficiency with business systems are essential, and experience with Microsoft Dynamics D365 or CRM platforms is a plus. Above all, you bring integrity, adaptability, and a passion for making a real impact.

Apply now!

The recruitment process is carried out in collaboration with the consulting company Compass Human Resources Group. If you want to learn more about this position before submitting your CV, please do not hesitate to contact Senior Research Consultant, Rebecca Saks at +45 70 20 12 75. As we process CVs continuously, we encourage you to submit your CV at your earliest convenience if you are interested. Please note that all enquiries will be handled with confidentiality and that we will reply to the email address from which you send your CV.

Deadline for application: As soon as possible

Workplace: South of London

Reference: 2518.207

Company: Anonymous

Compass Human Resources Group - DENMARK

New Jobs

Business Operations Manager