Sales Operations Representative

FormFactor, Inc.
Livermore, CA

In a world driven by the increased demand of technology, semiconductor manufacturers require a trusted partner to pioneer the frontiers of advanced integrated circuits (ICs). FormFactor, Inc (FFI) is the world's leading supplier of semiconductor test and measurement products that power electronic systemsused in computing, consumer-technology, automotive, Artificial Intelligence (AI) and other applications. Our cutting-edge solutions are the driving force behind the testing of ICs that power electronic systems across computing, consumer technology, automotive, Artificial Intelligence (AI), and myriad other applications.

As a leading player in the semiconductor industry, FormFactor actively seeks out individuals who are not just employees, but passionate contributors eager to thrive in an ever-evolving landscape. At FormFactor, we are not just shaping the future of semiconductors; we are rewriting the narrative of innovation itself.

Our commitment extends beyond the technical realm to the very fabric of our culture. Rooted in our core values—Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People—we foster an environment where diverse perspectives are not only welcomed but celebrated. Join us in experiencing the exhilaration of collaborating with a dynamic team, pushing the boundaries of what's possible, and contributing to a workplace where your voice is not just heard but valued and empowered. Become an integral part of our journey as we collaboratively Form Our Future Together, setting the stage for a new era in semiconductor excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support RMA Activities at North America Service Center and Other US site (demand loading, creating work orders in Oracle, scheduling dates, and coordinating shipping with Logistics team)
Interfaces with Planning, Accounting, Trade Compliance, regional Sales teams, and other departments as needed, to ensure on-time shipment of all orders
Acts to quickly resolve minor points of conflict or internal and external issues.
Support sales managers with new and existing customers via phone calls and email.
Facilitates the sales process from beginning to end by processing quotations and sales orders, tracking open orders, resolving customer service issues, and providing overall support as needed, including customer satisfaction with installed products.
Identifies new sales opportunities via CRM(SFDC) and email, and ensures that leads are followed up and acted on.
Answers inquiries for new and existing customers, including product pricing, availability, and lead times.
Maintains accurate customer data in CRM and ERP systems. Ensures information is entered in a complete, timely and precise way that follows company protocol and processes.
Oversees ongoing client relationships to develop customer loyalty, retention, and increased revenue.
Coordinates with all necessary departments regarding order status, shipping dates, prices, product availability, and back orders. Ensures customers are provided with timely and accurate information.

Key Responsibilities:

Manage and maintain sales data in Oracle and Salesforce systems
Process and track RMAs efficiently and accurately
Provide support to the sales team in generating reports and analyzing data
Assist in streamlining sales operations processes
Communicate effectively with internal teams to ensure smooth operations

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

Experience with Oracle and Salesforce
Knowledge of RMA processes
Flexibility in handling various tasks
Proficiency in Microsoft Office

The pay range for this role in Livermore, CA is between $104,600 and $137,235. The pay range may differ in other locations. FormFactor maintains broad salary ranges for its roles in order to account for variations in education, training, skills, relevant work experience, business needs and market demands. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Benefits offered for this role include medical, dental, vision, EAP, short-term and long-term disability, life insurance, flexible spending and savings accounts, 401(k), ESPP and paid time off.

FormFactor is committed to providing a work environment where everyone is treated with dignity and respect. We are an Equal Employment Opportunity (EEO) employer and are committed to compliance with all Federal, State, and local laws that prohibit employment discrimination on the basis of age, race, color, sex (including breastfeeding and related conditions), gender (including gender identity and gender expression), national origin, ancestry, sexual orientation, religion, physical or mental disability, marital status, registered domestic partner status, medical condition, military or veteran status, genetic characteristics or information, or any other legally protected characteristic. These protections extend to all employment and management decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations, and all other terms and conditions of employment.

FormFactor, Inc.

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Sales Operations Representative