Who is Mother Parkers?

We are one of the largest tea and coffee manufacturers in North America, with a mission to create a better beverage experience for our customers. As a leading customer solutions provider to some of North America’s largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their clientele. Our team of coffee and tea experts are deeply passionate about what we do, proud of our 100+ years of business success, and excited about building a future with endless possibilities. Come join our team and work among the best, collaborate with high performers, and contribute to challenging work every day!

The Role:

We are looking for a Sales Operations Coordinator to join our Sales Operations team for a 1 year Contract. In this role you will be a shared resource, providing support to both the Brewing Equipment and the Trade Programs & Pricing teams. You will be responsible for coordinating, liaising, and managing general duties and functions as required and will play an integral role to the effectiveness of the brewing equipment and Sales Op’s areas. Your strong administration and customer service skills, combined with your attention to detail, ability to collaborate cross-functionally, and intermediate to advance technology savviness will be critical to your success.

What you get to do:

Ensure accuracy and integrity of the brewing equipment tracking and repair process through responsibilities including:

Provide customer service to and liaison with the sales team, service providers, and vendors.
Process data within the Equipment tracking systems Microsoft Dynamics AX/365 CRM and EAM.
Control and manage the return and/or relocation of equipment (new & refurbished).
Control and manage repair bills process for customers including processing invoice journals.
Manage equipment loan agreement signing requirements.
Ensure all equipment repair bills are processed on a timely basis.

Ensure accuracy and integrity of the Sales Op’s data and processes through responsibilities including:

Velocity assistance for price billbacks.
Managing the deduction clearing process from start to finish, including SharePoint workflow where required.
Data entry to AX as required or other small projects.
Manage payment runs process for most areas.

What you bring to the role:

Minimum 3 years’ experience in a similar role and environment, preferably within purchasing and/or inventory management.
Minimum Grade 12, (post-secondary education is an asset).
Must have a high attention to detail with ability to be proactive and initiate action when required, which includes solution-finding and implementation with minimal supervision and/or prompting.
Strong organization skills with a high degree of flexibility and ability to prioritize workload.
Proven experience in internal and external customer service, preferably within a business-to-business customer model.
Demonstrated ability to analyze information, conceptualize and make sound decisions with a disciplined and logical approach to tasks, often involving moderate-to-complex service issues and associated resolution management.
Ability to follow Mother Parker policies and procedures and systematically look for areas of efficiencies.
Effective communication and interpersonal skills (both written & verbal).
Experience with MS Office: strong knowledge of Word, Excel, and PowerPoint.
Experience with AX and EAM or equivalent, preferred.
Self-motivated with the ability to work independently and with others as part of an inter- and intra-team.
Demonstrated high level of service orientation and excellent customer service skills.
Demonstrated team player with relationship building skills.

What we offer you:

Flex hours and the opportunity to work from home.
Competitive Total Rewards package and health benefits coverage on day 1.
Employee discount program on our coffee and tea products.
Dress for your day – when you’re in the office, come in your jeans, or a business suit if you’re meeting with a client.

By providing your information to us, you understand and agree to Mother Parkers Tea & Coffee’s Privacy Policy: https://www.mother-parkers.com/privacy-policy/

While Mother Parkers welcomes all applications, we do not accept unsolicited resumes from employment agencies or search firms. Only those candidates who meet the minimum requirements will be contacted. Mother Parkers is committed to providing accommodations for persons with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Mother Parkers Tea & Coffee

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Sales Operations Coordinator