Welcome to Oaky! 🧡

Oaky is one of the fastest-growing hotel-tech startups and a worldwide leader in the upselling space. We are on a mission to become a category-defining company within the next few years. At Oaky, you’ll experience a true scale-up, working as part of a tight-knit team to make a real impact on the company’s growth every day.

We are now looking for a driven (junior) Revenue Operations Executive to grow our remote RevOps team!

🧑💻 About the role

As the RevOps Executive, your main responsibility is to execute the tactical aspects of our revenue operations. You will collaborate closely across teams, including sales, marketing, customer service, and more. The primary purpose of the role is to support revenue generation processes and promote operational effectiveness. As RevOps Executive, you'll be responsible for:

System Administration and Governance: (65%)

Serve as the primary administrator for our commercial team’s tooling, including our Salesforce CRM, Gong Sales Enablement, Hubspot
MAP, and more, to ensure data completeness, user access, and system configurations.
Regularly review and clean up data to maintain its quality and reliability, avoiding duplicates and inconsistencies.
Collaborate with cross-functional teams to troubleshoot and resolve system-related issues.
Assist in managing integrations between Salesforce and other internal tools to ensure seamless data and process flow.
Implement data hygiene best practices and conduct routine audits to keep the CRM database up to date.

Operational Support: (25%)

Act as an operation procedure expert for the revenue team, assisting with related questions, troubleshooting, and providing guidance whenever applicable.
Assist the team members in our internal tooling process, empowering them to navigate the tools and work with them seamlessly.
Develop and maintain a comprehensive set of documentation, including user guides, FAQs, and best practice documents, to enable team members to self-help and access information efficiently.

Project management and execution: (10%)

Contribute and work on various projects with goals to boost the overall commercial and operational effectiveness and efficiency of the organisation.
Identify business gaps and curate targeted enablement plans to address the specific challenges.

✨ A Day in the Life of a RevOps Executive

Your day kicks off with a quick sweep of your inboxes, setting a proactive tone for the day. With your priorities in check, you dive into routine reports and system health checks, ensuring everything is running smoothly.

Next, you consult the task manager to map out your projects. Today, you've got three key assignments:

Ownership Assignment Rules in Salesforce: With a new salesperson joining, you delve into understanding and updating these rules, ensuring territories are correctly assigned.
Updating Confluence: You then document these changes in Confluence, making sure everyone knows the new territory assignments.
Upskilling Plan: Crafting a training article and resources, you guide the team on how to handle a frequently asked question about setting up a subscription in Salesforce.

Mid-day, a team member seeks your help with an issue in our sales engagement tool. You quickly assess and provide a workaround, noting the need for future enhancements and logging it as a task for later.

As the day winds down, you update the task manager on your progress and plan ahead for upcoming tasks. You log off with a sense of accomplishment, knowing that each day brings unique challenges and rewards, making your role both exciting and fulfilling.

👋 About you

You are meticulous, and you have a mindset focusing on delivering impeccable work integrity.
You’re fluent in English, and you have excellent communication skills and the ability to collaborate effectively across diverse teams.
You are self-started and driven and able to work independently and remotely in a fast-paced, dynamic setup.
You are capable of handling concurrent duties, prioritising tasks based on importance and urgency, and delivering on time.
You are adaptive to the evolving ways of work, technology, business landscape, and market dynamics.
You are comfortable working fully remotely as part of the APAC team. Besides that, you’ll be able to meet with your APAC team members on a regular basis.

It’s a plus if you possess:

Prior experience in revenue operations, internal operations, system administration, or similar roles within a fast-growing SaaS company.
Proficient with CRM systems (Salesforce preferred) and data visualisation platforms; even better if that’s with administrative experience.
Relevant knowledge and experience in the hotel software market
Understanding of SaaS business models, revenue operation concepts and strategies, and hotel businesses.

🎁 What we offer

Full remote position - you will be part of our APAC team working closely with the EMEA team based in Amsterdam
An open-minded and international work environment (our team consists of over 20 nationalities!)
An amazing chance to have true impact in a fast-growing SaaS company
Regular team outings with the APAC team (Fun Fun Fun days)
Very supportive, ambitious and fun colleagues
Learning & Development budget
Flexibility to work from abroad
Laptop
25 holidays
Health insurance

💍 Sounds like a match? We are looking forward to meeting you!. This is an exciting opportunity for a dynamic and self-motivated individual looking to kick-start or further their career in Revenue Operations, a budding modern-day specialisation that has transformed organisations from Silicon Valley and beyond.

About your manager

Isaac, the RevOps Manager for Oaky, is a dynamic professional who transitioned from a hotelier to a RevOps evangelist. With over a decade of experience in revenue generation, hospitality, and hotel SaaS industries, he has leveraged his expertise in data, systems, and operations to establish the RevOps function at Oaky, driving commercial success across the team.

Oaky

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