SALES OPERATIONS INTERN

INTERNSHIP / CONTRACT / FULL TIME 3 - 5 days per week

SALARY RANGE $1000 - $1500

Location: PaperMarket Great World
Job Type: Internship / Contact
Reports to: Retail Manager

About Us:

At PaperMarket, we are a retail-wholesale customer-focused company committed to providing exceptional service both in-store and online. We are looking for a proactive and detail-oriented Sales Operations & Admin intern / assistant to join our team. This is a unique opportunity to contribute to both our retail operations and e-commerce functions, ensuring a seamless experience for our customers.

Job Overview:

As a Sales Operations & Admin intern/assistant , you will play a key role in supporting our retail and online operations. This includes providing outstanding customer service in-store, managing e-commerce order fulfillment, maintaining product information, and assisting with inventory, promotion and pricing updates. You will be required to work in-store during selected retail hours, including weekends and public holidays, with flexibility to switch between retail and e-commerce administrative tasks as needed.

Key Responsibilities:

Retail Customer Service (In-Store Duties):

Provide exceptional customer service on selected retail days, helping customers with product inquiries, purchases, and any post-purchase support.
Ensure a positive and professional shopping experience, offering assistance with product recommendations and store layout navigation.
Handle returns, exchanges, and complaints with efficiency and courtesy, ensuring customer satisfaction.
Assist with visual merchandising, keeping the retail space organized and aligned with brand standards.
Process in-store transactions and handle cash and credit card payments accurately.

E-Commerce Order Management:

Process e-commerce orders, ensuring timely and accurate fulfillment.
Coordinate the preparation, packaging, and shipping of online orders, ensuring they meet company standards for quality and accuracy.
Track and update customers on their order status, including shipping and delivery details.
Handle invoicing and ensure proper documentation for all online orders.

Product Management & Inventory Support:

Create and maintain new product codes in the system, ensuring accurate and up-to-date listings across both retail and e-commerce platforms.
Regularly update product prices in the system, in alignment with sales promotions, seasonal changes, and inventory updates.
Support inventory management, ensuring stock levels are accurately reflected in both retail and e-commerce systems.
Collaborate with the team to track inventory levels and assist with restocking when necessary.

Administrative & Operational Support:

Assist with returns and exchanges for both retail and e-commerce customers, ensuring proper processing and documentation.
Support operational tasks such as inventory audits, monthly sales reporting, and promotions planning.
Provide assistance with special retail events and product launches both in-store and online.

Qualifications:

GCE O Level / A Level / Diploma holders seeking internship / contract employment whilst waiting for results
Prior experience in retail, e-commerce, or sales administrative roles.
Previous experience and genuine interest in retail customer service is essential.
Experience with e-commerce platforms (e.g., Shopify, Lazada, Shopee etc.) is a plus.
Computer savvy and proficient in Microsoft Office Suite (Excel, Word, etc.) and familiarity with inventory management or ERP systems.
Detail-oriented with strong organizational skills.
Ability to multitask and prioritise effectively.
Excellent customer service and problem-solving abilities.
Comfortable working in a fast-paced, customer-facing environment.

Working Hours:

3-5 Day work week (up to max of 45 hours per week)
Must be willing to work in-store during retail hours, including weekends and selected public holidays.
Flexibility to switch between retail and e-commerce tasks as needed, based on business demands.

Why Join Us:

Opportunity to work in a supportive and collaborative environment.
Gain hands-on experience in both retail and e-commerce operations.
Room for growth and career advancement in a rapidly expanding company.
Employee discounts and perks.

How to Apply:

If you are are excited about joining the PaperMarket retail family and taking on a varied role that blends both retail and e-commerce responsibilities, we want to hear from you! Please submit your resume to HELLO@PAPERMARKET.COM.SG

PAPERMARKET PTE. LTD.

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