What we are looking for

Charles River Development is seeking an experienced and strategic Head of Sales Operations to lead and evolve our global sales operations function. Reporting directly to senior sales leadership, this individual will play a key role in optimizing the performance of our sales organization through data-driven decision-making, streamlined operations, and strong cross-functional alignment. The ideal candidate will have extensive experience in enterprise software sales environments, supporting complex global teams, with a strong focus on pipeline management, forecasting accuracy, reporting, and operational governance.

Why this job is important to us

As CRD continues to expand globally, driving consistency and transparency across the sales process is critical. The Head of Sales Operations will partner closely with senior sales leadership, finance, and cross-functional stakeholders to build and maintain a scalable sales infrastructure that enables growth, improves visibility, and ensures accountability across the organization.

What you will be responsible for

Lead the global sales operations function supporting direct and partner sales teams across all geographies.
Own the end-to-end sales pipeline and forecasting processes, ensuring accuracy, timeliness, and consistency in data and reporting.
Provide in-depth analysis of sales performance, pipeline trends, conversion rates, and territory coverage to support strategic planning and decision-making.
Develop and maintain standardized reporting dashboards and tools for sales leadership, executive management, and other key stakeholders.
Ensure data integrity within CRM and other sales systems, and partner with internal teams to drive continuous improvement in tools and reporting infrastructure.
Manage and develop the global Sales Enablement team to ensure the CRD salesforce is equipped with the right tools, training, and content to succeed.
Collaborate with finance, legal, and compliance teams to support operational governance, internal policy adherence, and risk management throughout the sales process.
Identify opportunities to improve and scale sales processes, eliminate inefficiencies, and drive operational excellence across the sales organization.
Serve as a strategic advisor to sales leadership, providing insights and recommendations that influence growth initiatives and performance optimization.

What we value

These Skills Will Help You Succeed In This Role

Strong analytical skills and the ability to turn complex data into actionable insights.
Clear communication and stakeholder management skills, with the ability to influence at all levels.
Detail-oriented, operational mindset with the ability to drive scalable process improvements.
Deep understanding of enterprise software sales cycles, forecasting methodologies, and sales reporting best practices.
Proficiency in BI tools (e.g., Power BI, Salesforce Dashboarding) and data manipulation to provide actionable insights

Education & Preferred Qualifications

10+ years of experience in Sales Operations or a related field, with at least 5 years in a leadership capacity.
Experience supporting global sales teams in an enterprise software environment is required.
Bachelor’s degree required; MBA or equivalent advanced degree preferred.
Expertise with Salesforce and sales analytics platforms (e.g., Clari, Tableau, Excel).
Familiarity with risk, compliance, and legal frameworks in SaaS or enterprise technology sales.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees' diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at www.StateStreet.com/careers

Careers at State Street | State Street jobs

For us, success comes in the mark we make as an organization– for the industry, our clients, our communities and each other. How will you make your mark? Join us and find your career with us.

Careers at State Street | State Street jobs

For us, success comes in the mark we make as an organization– for the industry, our clients, our communities and each other. How will you make your mark? Join us and find your career with us.

Hi Eric, not sure if you posted it yet but there was a slight typo a fixed in this version

Salary Range

$115,000 - $190,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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