Savour the View ~ Savour the Moment

JOB OVERVIEW

Performs general clerical and administrative duties to fulfill the needs of the Sales & Catering Department and assisting in meeting Sales goals and objectives. Performing certain tasks in Operations Department (Front Desk, Housekeeping, F&B Dept, Finance & Maintenance) whenever required.

DUTIES AND RESPONSIBILITIES

· Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.

· Quote guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.

· Establish client base of individuals, organizations, associations, social (Wedding), and/or corporate businesses through prospecting efforts to secure business for the hotel to ensure that catering and assigned market segments revenue goals are met or exceeded.

· Collaborate with corporate social media coordinator to design and post on the hotel’s social media accounts.

· Handle all administrative functions of the Hotel (i.e. contract preparation, enter rooming lists, filing, faxing, answering phone calls and inquiries, showroom co-ordination, distribution of agreements, manage office supplies)

· Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.

· Prepare site - information sheet for signs

· Prepare sales kits and maintain collateral supplies

· Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.

· Handle walk-in inquiries and direct sales inquiries to the appropriate sales manager

· Maintain and co-ordinate sales programs and procedures (i.e. create flyers/fact sheets, company of the month, sports, tour, creative packages, sales kits, and outside catering)

· Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.

· Performing certain tasks in Operations Department (Front Desk, Housekeeping, F&B Dept, Finance & Maintenance) whenever required.

· Perform other duties as assigned in Sales & in Operations department.

QUALIFICATIONS AND REQUIREMENTS

· 3 years experience in a sales office or related field

· Strong oral and written communication skills

· Friendly and hospitality focused

· Attention to detail

· Planning and organizational abilities

· Advanced computer skills

· Ability to work under pressure in a fast paced, stressful environment

This job requires ability to perform the following:

· Frequently standing up and moving about the facility

· Type at least 50 wpm; proficient PC computer skills

· Carrying or lifting items weighing up to 25 pounds

· Communicating with customers, employees, and third parties

· Use a keyboard to generate correspondence, reports, etc.

· Handling objects, products and computer equipment

Other:

· Communication skills are utilized a significant amount of time when interacting with clients and guests.

· Planning and organizational skills.

· Reading and writing abilities are utilized often.

· Basic math skills are used frequently.

· May be required to work nights, weekends, and/or holidays

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company. If you are a motivated individual with a passion for hospitality and have the necessary skills to excel in this position, we would love to hear from you. Join our team today as we strive to provide exceptional service to our valued customers.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

Email: hr@ramadaplazaniagarara.com
Phone: 905-356-6116 Ext 184

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

Discounted or free food
Employee assistance program
Life insurance
On-site parking
Vision care

Schedule:

Day shift
Evening shift
Holidays
Monday to Friday
Night shift
Weekends as needed

Work Location: In person

The Jordan Hotel

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