Senior Manager, Sales Operations

Job Title: Senior Manager, Sales Operations

Reports to: VP of Analytics

Location: Los Angeles Metro Area (Long Beach)

About Us:

Cabi is a leading direct sales and eCommerce fashion brand that empowers women through personal styling, social shopping experiences, and a strong community-driven approach. Our mission is to enable women to express themselves through fashion while fostering connections and community.

Scope of Responsibility:

The Senior Manager of Sales Ops is responsible for ensuring strategic alignment between sales goals and the sales framework, processes, and support mechanisms that cabi utilizes to achieve those goals. S/he plays a vital role in the success of a sales organization by working with the sales team to ensure smooth day-to-day operations.This occurs through guiding scalable efficiencies through a mix of (a) driving the analysis of business performance in relation to company KPI targets, and (b) proposing and executing the implementation of short-term and long-term strategic initiatives in order to strengthen team productivity and consistently meet/exceed those KPI targets.

As the Field Strategy liaison within our Analytics team, the Sales Ops role generates data-driven insights, forecasts strategy plans, and makes sure that all of the necessary systems are in place. S/he is proficient in key sales platforms, including those tied to CRM or analytics. The ability to communicate plans with executives from across the organization is essential.

Role Requirements:

• Review performance of company KPI targets to date and identify significant areas of opportunity within the sub-components of those key targets. Primary focus will tie to KPIs within the Sales and Community teams.
• Business Intelligence and Oversight.
• Aid our field teams in how to best optimize technology to support sales processes – examples include improved support and service workflows; efficient knowledge transfer via back-office tools and training content; and sales process Optimizations.
• Define and implement processes, at scale, to improve the efficiency and quality of the Stylist experience.
• Leverage cohort analysis to identify where universal messaging is appropriate versus opportunities for customized aids/guidance targeted towards segmented groups.
• Collaborate with senior management on seasonal and monthly planning for sales targets, as well as promotion and incentive schedules.
• Consistently review core bonus and compensation programs to ensure ongoing alignment between reward behaviors/values and priority company objectives.
• Provide daily, weekly and monthly sales forecasting - maintain, update, and validate models with the latest internal and external data to continually improve accuracy.
• Oversee projects that seek to answer business questions at the request of cross-functional partners.
• Pursue lead generation opportunities that expand the Stylist and home office audience reach.
• Partner with merchandising team on deepening seasonal sell-through through unique calls to action, repetition of key product training concepts, and data analysis that highlights unique, actionable behaviors within our existing consumer base.
• Partner with training team on (a) strengthening training content and (b) increasing engagement/adoption of the tools that deliver that content.
• Be a collaborative, willing partner across all cross-functional teams and an exceptional project manager for priority sales-based initiatives.

Experience:

• Bachelor's degree in a related discipline and 10 years' experience in a related field with a demonstrated history of improving sales productivity, retention by providing data-driven insights
• Data-driven mind-set with proven experience utilizing metrics & insights as tools for informed decision-making.
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work.
• Analytical problem solver comfortable tackling ambiguous, complex opportunities and driving outcomes
• Expertise with financial modeling skills, including proficiency in Excel
• Expertise with SQL, Tableau, and other Business Intelligence and Data Visualization tools strongly desired
• Strong organizational skills and ability to prioritize and communicate.
• Expert communicator with ability to use data to tell a compelling story.

Only applicants selected for an interview will be contacted. We appreciate your interest in joining our team!