Sales Operations Analyst
Overview:
- We are seeking a highly organized and proactive Sales Operations Analyst to help optimize our internal systems and processes. This hybrid role will primarily focus on system enhancement intake and grooming, working closely with cross-functional teams to streamline our sales operations. You will serve as a partner to our Talent, Sales Solutions, and Sales Operations, contributing to projects that improve efficiency, standardize workflows, and automate sales planning processes. This is an ideal role for someone who is detail-oriented, enjoys problem-solving, is a strong collaborator, and has a passion for driving improvements across complex systems.
- Location – PST Remote
Responsibilities:
- In this role, you will work closely with key stakeholders across multiple functions, assisting in the intake, organization, and execution of system enhancement initiatives.
Core responsibilities include, but are not limited to:
- Compile a list of new intake requests on a weekly basis and review with senior stakeholders for prioritization and next steps.
- Ensure requests have complete information by following up with assignees where necessary.
- Triage intake requests to identify high-priority initiatives and blockers, flagging them for senior review.
- Maintain and update the JIRA backlog, ensuring requests are tracked, statuses updated, and appropriate stakeholders are notified.
- Assist in preparing materials for strategic planning exercises by exporting groomed JIRA requests into planning spreadsheets.
- Coordinate with the intake form technical team to address intake form bugs and enhancement requests.
- Test and validate updates to the intake form, ensuring improvements are functioning correctly.
- Document and transcribe processes for intake prioritization, creating clear and concise FAQs, Wiki articles, and enablement materials for internal stakeholders.
- Maintain and update the documentation repository, ensuring that processes are well-documented and easily accessible.
- Perform weekly automated, standardized systems data cleanup tasks using Excel or SQL and provide recommendations on next steps
- Follow-up on data dry-run emails and flag requests without complete information
- Provide updates on systems migration Data Clean-Up status
- Track weekly progress on standardized data cleanup tasks
- Identify and surface data clean-up delays or gaps to the project lead
Additionally, This Role Offers The Opportunity To:
- Work closely with a diverse cross-functional team across multiple businesses, regions, and functions
- Wear multiple hats by helping prioritize and manage intake requests, system enhancements, and process documentation, while also developing a deep understanding of sales operations workflows
- Be entrepreneurial by identifying innovative ways to optimize critical sales programs & processes
Requirements:
Basic Qualifications:
- 2+ years’ experience in an operations, consulting, or strategy role, with exposure to project management or system enhancement processes.
- 2+ years' experience using Excel and SQL
- 1+ years' experience with JIRA for managing project backlogs, updating tickets, and creating reports.
Preferred Qualifications:
- BA/BS degree in business, economics, finance, engineering, computer science, other related technical field, or equivalent professional experience
- Experience with sales-related project management tools (e.g., JIRA) and a strong understanding of sales processes such as territory planning, quota setting, and forecasting.
- Strong communication skills, including the ability to interact with stakeholders at all levels and document processes clearly and concisely.
- Experience with business process management and prioritization, particularly in sales-related workflows.
- Knowledge of CRM Systems (Salesforce, Microsoft Dynamics)
- Familiarity with User Acceptance Testing (UAT) principles and process documentation.
- Ability to manage cross-functional projects and interact with global teams in a collaborative and proactive manner.
- Exceptional written and verbal communication skills, with the ability to present complex information in a clear, actionable format.
- Strong organizational skills with the ability to juggle multiple tasks and prioritize effectively in a dynamic, fast-paced environment.
Suggested Skills:
- Stakeholder Management
- Analytical Thinking
- Strong Communication and Collaboration
- Project Management
Compensation:
- $49.21/hour - $58.05/hour (W2/Non-Exempt)
- Rate Dependent on Location***
Req# 14824