Do you have experience leading sales teams? Are you ready to accelerate your career with a company that values dedication and growth?
If so, we are looking for you to join our team as the Inside Sales Operations Manager!
OUR STORY
Our core focus is to provide our customers with an exceptional experience across all departments of our company. To give them a high-quality, technically exact, on-time precision product backed by a highly personalized customer journey. Our divisions include Fluid Power, Advanced Manufacturing, and Finished Metal Alloy supply. Our products include hydraulic components, stainless instrumentation, industrial PVF, machined components, and finished metals. Over the last 11 years since our founding, we have built a powerful brand across the B2B-Industrial market across America. We have grown 20-25% a year since our founding and are now approved suppliers for organizations such as John Deere, Toyota, NASA, SpaceX, US Department of Defense, and thousands of other clients across enterprise and SMB markets.
OUR CORE VALUES
• Solution-Oriented: We are problem solvers, committed to finding solutions via our process and products.
• Passionate: We care deeply about our customer’s experience and our company’s performance.
• Knowledge-Driven: We strive to learn new things to better serve our customers and co-workers.
• Diligent: We resolve all issues to completion and get the job done right every time.
• Accountable: We take ownership of every challenge and assume full responsibility to reach success.
WHY YOU’LL LOVE IT HERE
• Competitive Salary $100,000-$120,000
• Paid vacation and sick leave
• Countless opportunities to grow and learn new skills
• Benefits, including health, dental, and vision insurance and a 401k Retirement Plan
• ...and so much more!
HOW YOU’LL MAKE AN IMPACT
Leadership:
• Lead, mentor, and motivate a team of customer service representatives.
• Conduct regular performance reviews, provide constructive feedback, and identify areas for development.
• Schedule shifts and manage staff allocation to ensure adequate coverage.
Client and/or Customer Engagement:
• Develop and implement customer service policies and procedures.
• Ensure all customer interactions are handled professionally and empathetically.
• Address complex or escalated customer issues and resolve them in a timely manner.
Productivity Management:
• Track and analyze customer service metrics (e.g., response times, resolution rates, customer satisfaction scores).
• Prepare and present reports on department performance to senior management.
• Identify trends and areas for improvement and implement action plans.
Professional Development:
• Develop training programs for new hires and ongoing training for existing staff.
• Ensure team members are knowledgeable about company products, services, and policies.
• Foster a culture of continuous learning and improvement.
Quality Management Process:
• Review and streamline customer service processes to enhance efficiency and effectiveness.
• Implement best practices and innovative solutions to improve the customer experience.
• Collaborate with other departments to address systemic issues impacting customer service.
Customer Quality:
• Collect and analyze customer feedback to gain insights into service performance and areas for enhancement.
• Develop strategies to address customer concerns and increase satisfaction.
• Build and maintain positive relationships with key customers and stakeholders.
Executive Duties:
• Manage departmental budgets and resources.
• Ensure compliance with company policies and industry regulations.
• Handle administrative tasks such as reporting, documentation, and correspondence.
WHO WE ARE LOOKING FOR
• Bachelor’s degree in business management or equivalent related experience.
• Minimum 5+ years of experience in Sales Management.
• 5-10 years of Sales experience.
• Sales Experience within an Industrial setting.
• Performs well in a team setting with collaborative input and decision-making.
• Cross-functional collaboration with a diverse and multi-functional team.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and conflict resolution abilities.
• Must be a self-starter, capable of maneuvering through a multi-segmented organization, and drive results without a direct reporting structure.
• Working knowledge of customer service software, databases, and tools.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Excellent verbal and written skills.
Are you up for the challenge? APPLY NOW for immediate consideration – we can’t wait to speak with you!