Revenue Operations

Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology.

The Role

We’re looking for a multi-sport Revenue Operations athlete to help drive Assembled’s next chapter of sustained growth. You’ll be our first Revenue Ops hire and work closely with go-to-market leadership and key partners, including Sales management (VP of Sales + Segment Sales Managers + SDR manager), Marketing (Demand Generation, etc), Biz Ops, Finance, and more.

This role is for the curious, proactive, and creative thinker who is equally comfortable working with data, systems, and processes as they are driving cross-functional strategy at the tip of the spear. This is a unique opportunity to help build/optimize critical go-to-market foundations, and comes with significant ownership over high-impact decisions as well as execution of key processes, tooling, and workflows. If you’re searching for a role that comes with equal parts impact, support, and growth, look no further than here!

Responsibilities

• Drive alignment across Sales, Marketing, Customer Success and more to ensure consistency on operational strategy, communications, and execution across pipeline creation, implementation, and upsell/cross-sell
• Work closely with internal and GTM partners to implement and own new sales/marketing systems, processes (including deal desk processes), and strategies
• Serve as a thought partner for sales leadership, with a focus on analytics and process infrastructure to support the growth and scale of the sales organization
• Develop and define organizational KPIs and sales and marketing funnel metrics to set goals while managing cross-functional reporting and analytics
• Partner in planning processes and own our sales/GTM revenue forecasting
• Own the models around and recommendations for sales rep/SDR productivity, team planning, compensation plans, quota setting, and territory design
• Ensure data accuracy, data hygiene, and data enrichment across lead scoring, routing, pipeline attribution, and more.
• Drive deep-dive root cause analysis on high-priority challenges related to growth objectives
• Design and manage account, territory, and quota allocation to optimize sales team performance
• Build and maintain key documentation regarding our policies, sales processes, and engagement rules

About You

• 5+ years in Sales, Marketing, or Revenue Operations at a high-growth startup
• Experience building out sales and marketing systems and processes
• Powerful analytical skills and you love creating structure, automation, and efficiency
• Project management experience working across multiple teams
• Modeling and/or systems architecture experience (forecasting revenue, sales, budgetary, and staffing plans)
• Deep understanding of B2B, sales-led motions, pipeline management, and forecasting
• Ability to create a performance and metrics focused culture
• Strong background with Salesforce (nice-to-haves: Hubspot, Outreach, and business insights tools like Tableau or Looker)
• Excellent communication and presentation skills, especially as it relates to complex analyses that need to be translated to a broader audience

Our U.S. benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment