Director, Sales Operations - Empire Communities

Your Impact at Empire

The Director, Sales Operations will play a pivotal role in aligning our sales strategies with business objectives by driving sales growth, maintaining customer satisfaction, and contributing to the overall success and profitability of the company. They will manage the sales process, data analysis, and technology tools to support sales goals. By analyzing sales data, they identify trends, forecast sales, and implement recommendations to improve sales performance.

This role is located at our Empire Canada Head Office in Vaughan, ON.

What We Are Looking For

• Minimum of 7 years experience working in a sales and operations role
• Bachelor’s degree in business, marketing, or related field.
• Homebuilding Industry experience
• Proficient in CRM and database software.
• Possess financial skills and business acumen to understand sales profitability and market opportunities.
• Research and reporting skills to analyze sales data and consumer trends to create meaningful sales forecasts.
  
  

Why Join Empire?

Joining Empire isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. At Empire, we are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We firmly believe our employees are the cornerstone of our success, empowering us to Fuel Growth in People and Places.

Here are some exclusive offerings at Empire that we are really excited about – and we think you’ll appreciate too:

• Opportunity to collaborate with other skilled and visionary professionals.
• Receive exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Enjoy peace of mind with our employer paid benefits.
• Flexible, hybrid work model.
• Invest in your future with employer sponsored RRSP plans.
• Keep growing your career with continuing education support and opportunities for learning & development.
• Join a company that believes your time outside of work is just as important as your time inside work.
  
  

What You’ll Be Doing Each Day

• Responsible for optimizing the existing sales processes and strategize recommendations for improvement.
• Maintain quality and consistency in our sales data and ensure all systems are optimized
• Analyze sales data to support and measure the impact of the sales and marketing programs currently in place.
• Manage the sales goals, projections, and processes, and plan the strategies to achieve sales goals.
• Implement and manage our sales force CRM tool to draw inferences from the data
• Provide leadership and guidance to the sales administration team approving all amendments to agreements, deposit extensions requests, etc.
• Reports inventory levels on each community monthly and shares sales forecasts for the following month based on market performance and incentives in place.
• Oversee, coach, train, and mentor a team of sales operations professionals and with the goal of improved response time, deal velocity, closing rates, forecasting accuracy, and customer engagement.
  
  

Who We Are

We are one of North America’s largest private homebuilders, with locations in Ontario, Texas, Georgia, the Carolinas, and Tennessee.

There is no set path at Empire; we offer you the opportunity to build your career in ways you never imagined. Our purpose is Fueling Growth in People and Places and your experiences at Empire will take you where you want to grow.

#EMPIRE