Singapore Airlines

Associate Sales Operations & Admin (Agency Desk)

Singapore Airlines Singapore, Singapore
Singapore Airlines

Associate Sales Operations & Admin (Agency Desk)

Singapore Airlines Singapore, Singapore
2 weeks ago 167 applicants

See who Singapore Airlines has hired for this role

Job Description

The successful candidate will be part of SIN Sales, under SIA's Region Southeast Asia.

Key Responsibilities

  • Attend to all enquiries from travel agencies. Handle ticketing and reservations on ticket time limit extensions, name errors, air ancillaries, rebooking of flights, fare-related enquiries, waiver requests, reissuance appeals and all service requests relating to passengers’ bookings.
  • Liaise with Agency Sales Account Managers to investigate customers’ feedback or complaints on travel agency.
  • Review and investigate agent debit memo appeals and prepare supporting documentation.
  • Arrange and co-ordinate with SIN Hub / Stations on special handlings for medical cases, pets, unaccompanied minors, extra seats for sports and music equipment, firearms handling as well as VIP / CIP handling.
  • Addressing travel agent enquiries via Agency Desk hotline
  • Conduct engagement events and briefings for travel agents and trade partners
  • Performing any other assigned duties

Requirements

  • A diploma in any discipline
  • Prior experience in reservations and ticketing (ARD) will be an advantage
  • Customer-focused and results-focused
  • Good communication and interpersonal skills
  • Positive attitude and excellent team player

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Sales and Business Development

  • Industries

    Airlines and Aviation

Referrals increase your chances of interviewing at Singapore Airlines by 2x

See who you know

Get notified about new Salesperson jobs in Singapore, Singapore.

Sign in to create job alert

Similar jobs

People also viewed

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More