Perform customer facing functions such as assisting with patron engagements, concert tickets distribution, suite assignment and appreciation dinner/lunch meet and greet.
Act as point of contact for in-house and regional Premium Mass Sales Team to coordinate and assist with all Premium Mass sales efforts including customer facing functions.
Assist sales team with inquiries, customer related issues / exceptions / account settlements, and all other sales team related support on daily basis.
Identify areas of improvement to support operational efficiencies.
Assist to gather feedback for key customer journey touchpoints.
Coordinate tickets reservations for special events and promotional activities between teams.
Assist sales teams with approval related, room booking, limo booking and restaurants booking requests.
Assist with on day arrival when necessary.
Assist with premium programs for existing patrons if necessary.
Maintain and protect the Company’s professional reputation and integrity.
Assist with other ad hoc duties as and when necessary, which may indirectly assist to drive sales.
Job Requirements
Education & Certification
Diploma/Degree in related field preferred
Experience
Prior experience in Sales, Marketing, or relevant role preferred.
Other Prerequisites
Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)
Knowledge of casino or hospitality industries is a plus.
Excellent interpersonal, communication, and presentation skills
Strong attention to detail and problem-solving skills
Able to communicate effectively with both English and Mandarin speaking guests.
Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitality
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