At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.
As Sales Operations Manager, your role is critical and highly visible across the organization.
Your key responsibilities include, but are not limited to
Participate to the definition of the goals, drive programs, tooling, and dashboards to meet the rapid growth of the Global Enterprise Solution (GES) organization
Conduct monthly and quarterly business reviews with sales leadership for KPIs, goal tracking, and other analyses
Assist in the strategic planning and annual planning activities for the GES organization
Work across business units to promote smooth dealings between GES, Strategic Account, and the field organizations
Collaborate and participate in the incentive compensation strategy
Develop management dashboards and reports that are actionable and automated
Drive process improvement and change management – lead and deliver training
Create and manage the operating cadence for account teams
Prepare ad hoc analysis & participate on projects as needed
Analyze data and trends to make informed recommendations to managers and drive change
Define requirements for specific tooling to support processes and optimize their day to day work
Lead salesforce.com enhancements for the GES organization
Collaborate with other operations managers to identify and implement best practices
Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs
Required Qualifications
Bachelor’s Degree
3+ years of Salesforce experience creating dashboards to drive sales force effectiveness, pricing/revenue management
Preferred Qualifications
Master’s Degree, preferably in Business or Data/Analytics
Experience with Windows application and Microsoft Office programs, especially Excel
Demonstrated knowledge of Salesforce, administrator level experience a plus
Experience in change management
Strong organizational and interpersonal skills
RSRCAR
Pay Range
$112,828 - $157,959 Annually
This position may be eligible for performance-based incentives/bonuses.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Wholesale Building Materials
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