Business Operations Coordinator

Length of contract: 6+ months

We are looking for an energetic and highly organized Operations Coordinator to join our team. This role requires someone who is a versatile problem-solver-a resourceful individual who thrives in a fast-paced environment, enjoys tackling diverse challenges, and can seamlessly support various teams across our organization, including operations, customer support, finance, compliance and communications. If you have a keen eye for detail, excellent multitasking skills, and the ability to adapt quickly, we want to hear from you!

Responsibilities
● Cross-Functional Support: Work closely with multiple teams to streamline processes and ensure smooth day-to-day operations.
● Project Coordination: Assist in planning, tracking, and executing operational projects, ensuring timely completion and alignment with business goals.
● Customer Support: Help manage various lines of customer support across the business, ensuring efficient response times and coordinating with internal teams to resolve issues.
● Partnership & Marketing: Help manage partnerships and marketing efforts for our self-serve publisher program, acting as an account manager to onboard and support publishers and journalists. Assist in recruiting new publishers and journalists and running marketing campaigns to grow the program.
● Communication: Act as a bridge between different teams, ensuring seamless information flow and collaboration.
● Data & Reporting: Gather, analyze, and present data to support decision-making and improve efficiency.
● Problem-Solving: Quickly assess challenges and develop practical solutions to support the company's growing needs.

Qualifications
● BA/BS degree.
● 2-3 years of experience in operations, business operations, project management, product operations, or a related field.
● Very strong organizational skills with the ability to manage multiple priorities simultaneously.
● Excellent written and verbal communication skills.
● Ability to work with minimal supervision, take initiative, and drive projects forward with limited direction.
● Comfortable working in a fast-paced and ambiguous environment.
● Experience with HubSpot or other CRM systems.
● Strong collaboration skills and ability to work closely and effectively with members across departments.
● Organized self-starter with the ability to build relationships and communicate product knowledge.
● Thorough understanding of online news, current events and content creation industry.
● Comfort with using and learning new tools and technology to improve efficiency.
● Interest in expanding knowledge of back-office operations, including finance, compliance, and internal processes, to better support cross-functional teams is preferred.
● Prior start-up or tech/media experience preferred.

Desired Skills and Experience

● BA/BS degree.
● 2-3 years of experience in operations, business operations, project management, product operations, or a related field.
● Very strong organizational skills with the ability to manage multiple priorities simultaneously.
● Excellent written and verbal communication skills.
● Ability to work with minimal supervision, take initiative, and drive projects forward with limited direction.
● Comfortable working in a fast-paced and ambiguous environment.
● Experience with HubSpot or other CRM systems.
● Strong collaboration skills and ability to work closely and effectively with members across departments.
● Organized self-starter with the ability to build relationships and communicate product knowledge.
● Thorough understanding of online news, current events and content creation industry.
● Comfort with using and learning new tools and technology to improve efficiency.
● Interest in expanding knowledge of back-office operations, including finance, compliance, and internal processes, to better support cross-functional teams is preferred.
● Prior start-up or tech/media experience preferred.