Business Operations Manager, Tech Business Management

Description

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

About This Role

Audible’s Technology department enables the customer experience and infrastructure for our users and creators to have our audiences experience the power of the spoken word. The various teams’ work impact mobile apps, web pages, back-end services, infrastructure and systems. The Tech Business Management function helps our teams and leaders manager our large portfolio of workforce, budget, contracts, and various operational aspect to run an healthy organization. This role will be a key member of the team.

About You

You are an exceptional program manager who consistently delivers high-quality results across multiple projects and initiatives. You are customer-centric in your approach, always prioritizing the needs and satisfaction of your stakeholders. You are a skilled problem-solver, adept at identifying issues and finding practical solutions to overcome challenges. Your strong communication skills allow you to effectively collaborate with cross-functional teams and stakeholders, ensuring alignment and progress.

As a Program Manager, you will...

• Manage Audible’s Technology organization workforce regular reporting for core KPIs. Collaborate with HR and Recruiting partners to ensure a “single source of truth” for Tech workforce data
• Support workforce projections, benchmarking analysis and other workforce information for Tech as needed
• Support Audible Tech budget tracking, budget operations and contractor management through partnership with Finance, Accounting and Procurement teams
• Provide program management for Tech workforce and engagement initiatives, such as the employee recognition program and others
• Support Business Management in improving existing workflows, solving through automation where ever possible
• Provide support for operational projects for the CTO and his senior leadership as needed
  
  

About Audible

Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
  
  

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Exceptional communication skills (both written and verbal); can succinctly and clearly communicate, and are able to produce documents and presentations that are ready for leadership review.
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Audible, Inc.

Job ID: A2892184