Head - Human Resources | Shaping People & Culture | Talent Strategy | Employee Lifecycle | Engagement & DEI Excellence
Job Title: Manager - Patient Care Specialist
Location: Gurugram Sector 14
Working Days: 6
Experience Required: 3 - 6 Years
Interview Mode- Face to Face
What we are looking for:
HexaHealth is a fast-growing healthcare organization committed to enhancing patient care experiences. We are looking for a dynamic Manager - Patient Care Specialist to drive category growth, optimize service delivery, and ensure exceptional patient experiences.
Eligibility:
● Education: Bachelor’s degree in Business, Management, or related field (MBA preferred).
● Experience: 3-6 years in category management, business strategy, or similar roles.
● Strong analytical, communication, and stakeholder management skills.
● Self-driven with a patient-first mindset and a results-oriented approach.
Job Responsibilities:
● Develop and execute category growth strategies to enhance patient acquisition and retention.
● Track key performance indicators (KPIs) like revenue, profitability, and patient satisfaction.
● Conduct market research to identify trends and competitive insights.
● Collaborate with product and tech teams to streamline service delivery.
● Ensure high patient satisfaction by addressing feedback and resolving escalations.
● Work closely with marketing, operations, and finance teams to meet business goals.
About HexaHealth:
At HEXA, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We would like to be synonymous with surgery information and discovery. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.
