Sales Operations Analyst

Delightree is the ultimate Franchise Management Platform. We help franchises simplify their operations and support their franchisees with our best-in-class App; with enhanced training, communication, and operations we’re helping franchise brands grow faster and more efficiently than ever before.

Delightree is experiencing rapid growth, and we need a dedicated Sales Operations Analyst to optimize our sales processes and drive revenue acceleration. This role is critical in ensuring the sales team operates efficiently and has accurate data and insights to succeed. You will be critical to our sales organization’s efficiency, maintaining data integrity and refining processes as we scale.

• Performance Analytics & Reporting: Generate and maintain dashboards/reports on key sales metrics (pipeline health, win rates, sales cycle length, etc.). Analyze trends and provide insights to the sales leadership to inform strategy.
• Lead List Management: Organize and refine lead lists for prospecting. You’ll regularly clean up and segment our lead databases to improve outreach efficiency, making sure the sales team targets the right prospects.
• CRM Data Hygiene & Management: Own the integrity of our HubSpot CRM data. This includes deduplicating records, cleaning up outdated information, and implementing data entry best practices so that our leads and accounts are always reliable.
• Workflow Implementation & Monitoring: Build and optimize sales workflows in HubSpot to optimize sales motions and ensure accurate data.
• Lead Funnel Optimization: Ensure the lead funnel stages are properly set up and tracked in HubSpot. You’ll provide frequent reports on lead progression, conversion rates at each stage, and identify where we can improve in moving leads down the funnel.
• Sales Tool Administration: Manage and leverage key sales tools – including HubSpot, Clay, ZoomInfo, and LinkedIn Sales Navigator – to enhance prospecting effectiveness and data accuracy. 
• Cross-Functional Collaboration: Work closely with Sales, Marketing, and Customer Success teams to ensure that processes are aligned across the customer journey. 
• Quota Tracking & Commission Reporting: Monitor and report on sales quotas and commissions. Ensure every sales rep knows where they stand and that commission calculations are accurate and transparent. 

• Education: Bachelor’s degree or equivalent experience in Business, Sales Operations, Data Analytics, or a related field.
• Experience: 2–4 years in Sales Operations, Revenue Operations, or a similar analytical role in a SaaS environment is required. You should have hands-on experience managing a CRM (preferably HubSpot), including building workflows and maintaining data hygiene. Experience with lead management processes (assigning leads, tracking funnel metrics) and handling quota/commission reporting is important. Familiarity with tools like Clay, ZoomInfo, and LinkedIn Sales Navigator is a plus (you know how to use data enrichment tools and prospecting databases to support a sales team).
• Analytical mindset: You love working with data and can interpret it to produce actionable insights. Proficiency in Excel or Google Sheets for data analysis and reporting is expected.
• Attention to detail: You are meticulous about data accuracy and process consistency. Small errors in data bother you, and you take pride in catching and fixing them.
• Process-oriented: You can design and refine workflows to improve efficiency. You think in terms of systems and how to make tasks repeatable and scalable.
• Technical savvy: Comfortable with CRM systems (especially HubSpot) and sales tools/automation. If something isn’t working in a workflow or integration, you’re able to troubleshoot or find a workaround.
• Multitasking & Prioritization: Ability to juggle multiple projects and deadlines in a fast-paced environment. You can prioritize what’s urgent vs. important and manage your time effectively.
• Collaboration: You communicate effectively and work well with different teams (sales reps, managers, marketing, etc.). You can translate “sales speak” to “technical speak” and vice versa, making sure everyone is on the same page.

• Competitive Compensation: A salary commensurate with experience and market standards. (This role also includes an incentive/commission component tied to team performance.)
• Equity Options: Share in the success of Delightree with stock options. You’ll be an early member of a growing startup, with an ownership stake in our future.
• Benefits: A comprehensive benefits package to support your well-being – including health insurance, paid time off, and any other perks.
• Growth Opportunities: This role will expose you to all facets of sales operations at a scaling startup. As the company grows, you can grow into a senior role, lead a team, or broaden your scope in RevOps. We invest in professional development and love to promote from within.
• Collaborative Culture: Join a dynamic, high-impact environment. We value ideas and initiative; you’ll have the freedom to propose changes and the responsibility to drive meaningful improvements. Every contribution you make will truly matter to the business.

• Location: This is a hybrid role based in Denver, CO. We require 3–5 days onsite at our Denver office each week (the rest can be remote). Candidates should be able to commute to our Denver office and be willing to travel occasionally for industry conferences or important meetings if needed. Please only apply if you can meet the on-site requirement.
• Application Process: Proactive communication is highly encouraged – connect with our Head of Growth, Doug Gabbard, on LinkedIn and send a brief message introducing yourself (be sure to include the word “delighted” in your message so we know you pay attention to detail and instructions!). This will help your application stand out.