Sales Operations Specialist EMEA

Summary

This role can either be based in Berlin or London.

The Sales Operations Specialist EMEA is a key member of the Sales Operations EMEA team. This role is both hotel-facing and internal-facing, responsible for enhancing the presence of the Sales EMEA team to hotel partners through the development and delivery of learning materials, initiatives, and webinars.

The position focuses predominantly on Sales & Marketing, engaging hotel partners through targeted projects, managing Sales EMEA content, and ensuring strong representation on digital channels and during webinars. The role also acts as a central point in improving our communication to our global accounts and to our hotels.

Central to the complexity is the ownership of the Sales and Marketing coordination process, necessitating proactive coordination for timely responses and issue resolution. Serving as the subject matter expert in relevant tools, the Specialist plays a key role in educating and training team members, hotels and partner

Additionally, the role requires quarterly data collection to support sales operations insights and reporting. This person must be able to work independently on projects, oversee the team when needed, and contribute strategically to enhance sales and marketing effectiveness.

Sales Marketing

• Support Sales EMEA team from planning to executing of their events, tradeshows, and sales missions to enhance visibility and reputation.
• Create and curate sales collateral, brochures, including pitch decks, flyers, sheets tailored for seller needs and hotel engagement.
• Work with Brand Marketing teams to ensure alignment between Sales programs and initiatives and Marketing efforts.
• Manage and curate Global Sales EMEA content for digital channels and webinars.
• Oversee the implementation and utilization of sales enablement tools and platforms (e.g., CRM, TradeShows, email marketing tools).
• Oversee Sales client communications through email marketing platforms, boosting sales outreach to drive greater contribution.
• Manage Sales presence and EMEA hotel portfolio presence on Wyndham’s website, Cvent MICE and work closely with Digital Marketing teams to enhance the visibility

Sales EMEA – Sales Learning & Hotel Engagement

• Design and deliver comprehensive training programs for new and existing sales team members, focusing on both sales skills and hotel engagement strategies.
• Develop and implement external training programs and webinars for internally for Sales EMEA teams as well as externally for hotel partners in EMEA.
• Manage the Sales-related database across EMEA within platforms such as Showpad, SharePoint to support Sellers' efforts.
• Work with Sales Operations team to develop and manage a structured onboarding guides to ensure new hires are quickly equipped with the necessary knowledge and skills.
• Provide ongoing training and development opportunities to support continuous learning.
• Ensure the effective utilization of Sales tools and platforms to optimize team performance and sales engagement.

Sales Operations Support

• Work closely with the Sales Operations Manager EMEA to support sales operations functions and support feeding and streamlining Sales Communications, ensuring consistency and alignment across all channels.
• Assist in the data collection process on a quarterly basis to support sales operations insights and reporting.
• Collaborate on sales operations project management to ensure efficient execution of marketing and communication initiatives.
• Serve as a key support to the Sales Operations Manager, taking ownership of projects and overseeing team operations when required.

Personal Development

Take responsibility for personal & professional development in preparation for “next level” responsibilities.

Required Experience:

• Minimum 1 year of experience in Sales and Marketing within the hospitality, travel, or related industries, along with project management expertise
• Previous experience in a similar role or within a Global or National-level Sales & Marketing Organization is highly preferred.
• Event management and organization experience across diverse markets is essential.
• Proven ability to work independently on projects and oversee team operations when required.

Technical & Design Skills:

• Advanced proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator) for marketing materials and event branding.
• Strong experience with marketing automation tools (e.g., HubSpot, Marketo, Salesforce Marketing Cloud).
• Proficiency in Monday.com for project management or other platforms such as Atlassian, Trello, Jira etc.
• Experience in CRM tools (Salesforce) and email marketing tools and event management platforms (Cvent)
• Innovative mindset with a strong understanding of AI trends in sales and marketing.
• Flexible and adaptable to evolving tools and technologies.
• Language Requirements: Fluent English (mandatory). German proficiency preferred to support engagement in local markets.

Key Competencies & Soft Skills:

• Strong leadership skills, with the ability to work autonomously and take initiative without direct supervision.
• High-level multitasking ability, effectively managing competing priorities.
• Excellent project management skills with cross-functional collaboration experience.
• Strong written and verbal communication with an ability to engage stakeholders at all levels.
• Adaptable and flexible, embracing new ideas and initiatives to meet changing business needs.
• Proactive problem solver with a results-driven mindset.