Develop customized solutions within the Salesforce platform to enable new products, sales territories, sales channels, process improvements and ensure compatibility with evolving requirements.
Communicate with project managers and other stake holders to support the full agile product lifecycle, from vetting requirements, to development, testing, deployment, monitoring, and maintenance.
Manage daily support and maintenance of the Salesforce platform and conduct long-term improvement operations to ensure compatibility with evolving requirements.
Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives and innovate ways to meet mission goals successfully.
Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, Flows, Process Builders and Workflows.
Conduct regular system audits and implement enhancements to improve system performance, data integrity, and user experience.
Stay current with Salesforce CPQ and Billing best practices and industry trends to drive continuous improvement and innovation.
Work with the technology team outside of the Products Division on standardization projects.
Dig into data and process details to find the root cause of issues.
Fix bugs raised by stakeholders/users of the system.
Self-driven, with an aptitude to learn and keep up with the latest in Salesforce.
Required Must Have Skills and Experience:
Working understanding of Salesforce CPQ & Billing (Product Setup, Quote Process Setup, Guided Selling, product catalog structures, pricing rules, and discount schedules to automate pricing calculations and ensure accuracy) Build/Optimize Salesforce CPQ & Billing solutions that are scalable and maintainable:
Product Setup
Catalog Setup
Guided Selling
Discount Schedule
Renewal/Amendment
Order management.
Maintain Billing Accuracy
Contract based renewal model.
Asset based renewal Model.
Experience with Standard Tax and External tax Engine Integration
Salesforce Administration experience
Design experience of Products, Flows, Processes etc. within Salesforce CRM.
Knowledge of Salesforce best practices for CPQ & Billing.
Experience with salesforce partner & customer communities.
Proficient in declarative tools (i.e., Validation Rules, Process Builders, Lightning Flows)
Experience with creation and management of User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings
Good hands-on implementing Service cloud and Sales Cloud features in lightning experience.
Understanding of SOQL and Apex (Triggers, Async Apex, Custom Controllers, Invokable Functions, Custom Email Handlers)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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