Specialist, Business Operations - Programs, FIFA World Cup 2026

Department: Safety & Security

Location: Miami

Description

Reporting organisationally to the Head of Planning & Administration for Safety & Security, the Specialist, Business Operations - Programs will be a key member of the FIFA26 Safety and Security (SEC) Planning & Administration team. This Specialist will work in close collaboration with the many functional areas across the FIFA™ enterprise to include key individuals responsible for delivering on Safety and Security programs across all venues (and its respective sites) for the FIFA World Cup 2026™ and its test events. In addition, this role will support the execution of overall planning and administration, collating and coordinating information from stadiums, non-competition venues and team safety and security functions across the FIFA26 teams in Canada, Mexico, and the United States. This role will also be responsible to make recommendations and planning for the implementation of Safety and Security administration process building and improvement to include audit.

THE POSITION

The main responsibilities and oversights of the Specialist, Business Operations - Programs for the FIFA World Cup 26™ SEC include:
• Develop and implement comprehensive onboarding processes for the FIFA26 safety and security personnel, ensuring alignment with tournament policies and procedures.
• Coordinate the organization of SEC dedicated workstream, internal and external teams, aligning with specific security objectives, ensuring cross-functional collaboration.
• Create streamlined processes for Integrating security considerations into project team documentation and alignment across different functional areas, ensuring security is embedded in overall FIFA26 planning initiatives.
• Create SEC Planning and Administration dashboards and processes for scaling tracking of SEC operational lifecycles.
• Assist with the organization and facilitation of security-related events and workshops to engage FWC 2026™ stakeholders and disseminate key security information.
• Provide solutions and implement an audit strategy for security operations at FIFA26™ official sites, guaranteeing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
• Manage policy approval process for safety and security policies for the management of assets, including technology, equipment, and resources. Collaborate with relevant FIFA26™ departments to integrate asset management policies into overall tournament planning.
• Project management support of the implementation of SEC tools and systems.
• Prepare regular reports on the status of Safety and Security operations at venues (hotels, training sites, team base camps, etc.) and create recommendations for Exec. Director of Safety and Security and the Chief Safety and Security Officer visibility.

YOUR PROFILE

• Bachelor's Degree, or equivalent relevant experience, in business management, sports management or related fields.
• PMO certification a plus
• Six Sigma Certification or equivalent a plus.
• Minimum 5-7 years of experience in program management or related fields, particularly in large, complex organizations, with a focus on large-scale events. FIFA Tournaments experience to be considered a plus.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Knowledge of sport events, safety, and security planning a plus.
• A candidate will thrive if they enjoy working in a fast-paced start up culture, is not easily frustrated with not knowing the path forward and is excited to think of and execute creative solutions that work for the needs of the team and the tournament.
• Sees constraints as creative problems to solve.
• The successful candidate will support teammates and contribute to team goals, enjoy creating solutions under imperfect circumstances, enjoy building from the ground up something on a scale that has never been achieved, and influence legacy FIFA sport security planning.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
• Proficiency or experience with Monday.com, Miro, WeTrack, PinPoint a plus.