Business Operations Associate/Manager

About the Job & Shakudo

At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.

As a Business Operations Associate/Manager at Shakudo, you will be integral to our operations team, engaging in diverse tasks that drive client success. You will support internal team coordination, gather and analyze data, manage client relationships, and develop actionable recommendations. You will also present findings to client management and work alongside client teams to implement strategies. The ideal candidate is a versatile, proactive problem solver who thrives in a dynamic environment and is eager to tackle both detailed tasks and large-scale challenges. Your ability to adapt, wear multiple hats, and contribute to a collaborative team will be essential to our success.

What You'll Do

• Lead recruitment processes, including writing job descriptions, posting openings, conducting initial screenings, and scheduling interviews.
• Collaborate with hiring managers to understand recruitment needs and support talent acquisition strategies.
• Build and maintain a talent pipeline by engaging candidates and identifying new recruitment sources.
• Prepare and deliver presentations explaining technical products to existing and prospective customers.
• Perform administrative duties, such as scheduling appointments, supporting onboarding processes, and tracking key operational metrics.
• Communicate complex ideas and recommendations clearly to various audiences, including leadership.
• Work with different teams to streamline internal operations and resolve operational challenges.
• Maintain detailed records of candidate activity and recruitment metrics to support business decisions.
• Prioritize and execute core and ad-hoc projects supporting strategic initiatives.
• Jump into any area of the business requiring resourcing, problem-solving, or reporting.
• If needed, support the development and execution of SOC 2 compliance strategies, ensuring alignment with Trust Services Criteria, including risk management, security, availability, processing integrity, confidentiality, and privacy.
• If needed, support internal audits of SOC 2 controls, proactively identify and address gaps, and implement robust corrective actions to strengthen the organization's compliance posture. Collaborate with external auditors to ensure successful audit outcomes.

Requirements

• 4+ years of experience in operations, analytics, management consulting, finance, or human resources.
• Proven ability to work effectively in diverse teams and with clients.
• Bachelor’s degree in Business Administration, Economics, Business Administration, Law, Economics, Finance, Management or a related field.
• Coursework or certification in areas such as corporate law, compliance, or contract management.
• Knowledge of regulatory frameworks related to business operations.
• Exceptional problem-solving, communication, and analytical skills.
• Bias for action and ownership mentality.
• Comfort with ambiguity and operating in a fast-paced environment.
• Ability to work full-time from our Toronto office.
• 1-2 years of startup experience at a venture-backed B2B company.
• Industry experience with a proven track record of resourcefulness is a strong plus.

Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences.