Sales Operations Process Improvement Executive

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Sales Operations Team

We are seeking a dedicated and detail-oriented individual to join our Sales Operations team. The successful applicant will be responsible for mapping all sales processes in a user-friendly format, reviewing them on an agreed schedule, and driving continuous process improvement

Success. The Softcat Way.

There's a uniqueness to Softcat – what we do, how we do it and why we do it. That's because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Be part of a team that enables business growth

This role will also leverage data from the sales Operations instance of ServiceNow, and through sales feedback, to identify and resolve areas of concern, ensuring our sales processes are efficient and effective.

As a Sales Operations Executive, you'll be responsible for:

• Process Mapping: Document and map all sales processes in a format that is easily understandable and accessible to the sales team.
• Process Review: Regularly review and update process documentation on an agreed schedule to ensure accuracy and relevance.
• Process Improvement: Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
• Data Analysis: Utilise data from the Sales Ops instance of ServiceNow to identify areas of concern and develop solutions to address them.
  
  
  

We'd love you to have

• Proven experience in process mapping and improvement, preferably within a sales environment.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Proficiency in using ServiceNow or similar platforms for process management.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
  
  
  

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/