COMPANY OVERVIEW
At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of Cold Chain.
We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.
Position Overview and Purpose
This role will be responsible for the administering Arcadia’s CRM system, will provide sales support across the organization, and provide information to current and prospective customers who are interested in doing business with the company.
Essential Functions and Basic Duties
1. Salesforce Administration and Data Management
- Manages CRM system including integration with applicable systems, configuration changes and best practices to ensure efficient use of the system
- Manages data integrity and resolution for customer data along with weekly governance processes to ensure data is properly collected, stored, analyzed, and available for use by Sales
- Provides appropriate CRM training and other on-boarding training
- Works cross functionally across Arcadia departments, sales and sites to create reports that capture key commercial KPI’s and facilitates meaningful sales analysis
- Performs upon request ad-hoc analytics including customer profiles, historical trend analysis, market share and other profitability analysis
2. Sales Support
- Collaborates with Sales to analyze external market data including import / export data, market trends, customer databases etc. to generate actionable insights
- Responsible to master and use all Arcadia data platforms (ERP, CRM etc.) To obtain necessary information and analyze it for the effectiveness sales team
- Coordinates Sales rate increase processes including rate analytics, site engagement to develop customer targets, pricing roll out support including selling stories and post audit tracking of price realization
- Coordinates requests for customer pricing and bid responses for any new or business renewals
- Owns repository of customer contracts and tracks renewals and manages alerts and process to ensure timely negotiations for renewals
3. Inside Sales Resource
- Performs initial triage for inquiries from outside parties interested in doing business with Arcadia through web forms, phone calls and emails to general mailbox
- Able to price out smaller or one-time programs under defined thresholds
- Supports sales efforts at various trade shows or marketing events
Qualifications
- BA or BS degree or equivalent relevant experience required
- 3+ years of experience in sales operations, data analytics and marketing insight generation
- Responsive problem solving and action action-oriented mindset
- Excellent communication (oral and written) and attention to detail; excellent interpersonal, presentation, and organizational skills
- Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
- Ability to analyze, understand, synthesize and clearly summarize / communicate large amounts of financial and market performance data
- Knowledge of financial statements and ability to interpret financial reports
- Ability to read, understand & interpret legal contracts
- Strong experience in use of MS Office applications like Word, Excel and PowerPoint as well as analytical / visualization tools like Tableau
- Hands on experience using a CRM (i.e. Salesforce.com).
- Ability to travel up to 20%
Arcadia Cold Storage and Logistics is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
Ability to commute/relocate:
- Atlanta, GA 30328: Reliably commute or planning to relocate before starting work (Preferred)
Willingness to travel:
Work Location: One location