About MadHive:
MadHive is an end-to-end advertising solution that leverages cryptography and machine learning to power modern media. MadHive's advertising suite provides tools for audience forecasting, precision targeting and activation, and cross-screen attribution against its proprietary OTT-first device graph. Customers include advertisers that leverage MadHive's next-generation cryptography to prevent fraud and increase margins, and broadcast giants that leverage the platform to power their digital TV offerings.
MadHive is looking for a strong billing analyst with experience in the ad-tech space to support our highly motivated and collaborative accounting, sales, product, and engineering teams in the US. The Revenue Operations department at MadHive is being built up, and this is an amazing chance to come in at the ground level and leave your mark.
We are looking for someone skilled at analyzing complex billing and operational issues, finding creative solutions, and efficiently resolving customer inquiries. We seek candidates who are highly resourceful, have exceptional communications skills, and are able to balance competing demands in a client-friendly manner.
What You'll Do:
- Work with the Revenue Operations Manager to create operational processes and procedures to catalog and triage customer inbound inquiries
- Identify the nature of the customer inquiries as they come in, and understand who, what, and how to get the customer what they need
- Work cross-functionally with the Accounting, Engineering, and Sales teams to quickly resolve customer issues
- Establish service level agreements (SLAs) by issue type and build mechanisms for accountability on multiple dimensions
- Identify root cause of issues and work on plans for improvement
- Partner with product and engineering teams to meet customer reporting requests as needed
- Provide timely responses to clients and proactively work to get ahead of recurring client requests
- Measure and report monthly on process improvement, creating feedback loops internally, and working toward better service and reducing customer issues
Who You Are:
A problem solver who can work collaboratively across accounting, product, engineering, and sales to improve the customer experience.
The ideal candidate will have:
- 3-5 years of billing and analytic experience (AdTech experience a plus)
- Obsession with process, motivation and desire & ability to build
- Ability to understand the big picture, and focus on the customer experience
- Experience working with customers and providing excellent levels of service in an Accounts Receivable, Finops, or RevOps department
- Familiarity with operationalizing process and continuous improvement methodologies
- Desire to learn and understand complex technologies.
- Demonstrated ability to analyze large data sets, ask the right questions, and get answers
- Ability to work cross-functionally and collaboratively with different departments
- Ability to juggle competing priorities and adapt quickly to changing business needs and/or priorities.
- Experience with Jira, Zendesk, Google Workspace, Salesforce, and Quickbooks/Netsuite a huge plus
- Accounting experience/knowledge required
- Experience with or Six Sigma certifications a bonus
- Experience with SQL a huge bonus
MadHive is a dynamic, diverse, innovative and friendly place to work. We embrace our differences and believe they fuel our creativity. We come from varied backgrounds and think that's important. But whether it's taking ideas from previous lives and applying them in different ways or creating something completely new, we are all trail-blazing team players who think big and want to make an impact.
The Perks!
Here are just some of the many benefits of becoming a MadHive employee:
Health, Dental & Vision Insurance: Your health is number 1, so we offer 100% company-paid health, dental, and vision insurance starting on day 1 for yourself and any dependents.
401(K) Matching: MadHive's generous 401(K) plan offers a contribution equal to 100% of eligible employee contributions up to 5% annually. There is no vesting period and all full time employees can participate immediately upon their date of hire.
Unlimited Vacation: We offer Unlimited PTO, plus additional paid company holidays.
Commuter Benefits: MadHive offers WageWorks commuter benefits.
Parental Leave: We believe that family comes first, so we provide parental leave to all new parents.
Food All Day: Fully stocked refrigerator, and lunch provided every day that you're in the office!