Compensation Range : Minimum salary of $82,000 based on experience, plus bonus opportunity
Manager Customer Reporting and Analytics Sales Operations
Staples is business to business. You’re what binds us together.
This role will require an individual able to identify and understand internal or external customer needs and deliver customer-centric solutions, work on a collaborative environment consisting of diverse individuals, be proactive on the development of new ideas to create and implement innovative solutions, and always look for ways to growth and challenge the conventional approaches.
What you’ll be doing:
- You will be responsible for understanding, automating, and maintaining customer reports and the processes to deliver reporting services to enhance the customer experience. You will be a key member of the analytics team, delivering robust customer reporting to the business.
- Work with Sales teams, functional leads and others as needed to gather Customer’s requirements and transform data into reports.
- Train and provide ongoing support to business users regarding the data and reports. More specifically what the report is, the cadence, promote the adoption of standard reporting processes and why it is important to use.
- Work with Business Intelligence and other data teams to source, develop and document data definitions, business rules and data quality requirements.
- Establish and maintain working partnership with business sponsors, vendors as well as other key internal and external stakeholders to ensure all reporting needs are coordinated and delivering desired result.
- Analyze processes and suggest improvements to better support our customers.
What you bring to the table
- Experience in change management and/or working within a rapidly evolving business
- Strong writing, general communication, influencing, and presentation skills
- Ability to quickly develop an understanding of internal and external customer needs and how to create and utilize backend systems, analysis, automation, self-service, and visualization to support them.
- Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, able to succeed in a fast-paced, high-intensity business environment
- Comfortable interacting with all levels of business people. Proactive with a ‘can do’ attitude, comfortable prioritizing, and balancing workloads.
Qualifications :
What’s needed- Basic Qualifications
- 5+ years’ experience with report/dashboard development, data/report automation, self-service capabilities, data design and integration, data quality and governance
- 5+ years’ experience of core statistical, finance, analytical, or data mining techniques including basic data modeling and trend analysis.
What’s needed- Preferred Qualifications
- Bachelor’s degree, Masters preferred, in Information Technology, Computer Science, Engineering, Business Management or similar discipline.
- Working knowledge of Microsoft BI (Power Query, DAX), SSDT (SQL Server Data Transformation) & SSAS (SQL Server Analysis Services)
- Experience in SQL and statistical packages including Python, R, preferred
- Experience using Business Intelligence reporting tools (e.g. Power BI, Tableau and MicroStrategy) preferred
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and moreperks and benefits
Interested in joining the team? Check out our!
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.