Title: Temporary Sales Operations Account Analyst
Company: Fashion
Location: Remote, MUST be Toronto based
Hours: Full time
Duration: ASAP – 1 year+
Overview:
Our client is seeking a Temporary Sales Operations Account Analyst with a desire to contribute to a world class Customer Service team. The Account Services team is a hub within the organization, supporting both internal and external customers through delivery of timely, accurate information, service and customer shipments. This vital position requires a proactive, solution oriented and collaborative individual with outstanding time management, communication, and problem solving skills to support their ongoing success in this role. Strong Excel, an aptitude for numbers, and data analysis are also key to execute order management, forecasting, and reporting tasks and activities for all assigned businesses in alignment with KPIs.
Responsibilities:
- Key liaison and first point of contact between the customer, credit control, logistics and all cross functional areas - deliver best in class customer service
- Develop and leverage strong account knowledge and relationships with all internal and external customers
- Forecast creation and management through regular analysis of data/reports
- Order entry & other order management tasks; implement controls to support accuracy
- Accountable to obtain and validate POs from customers in accordance with order lead times, communicating updates and risks, engaging partners for support as needed
- Partner with Ops to execute/support achievement of all KPIs related to inbound & outbound product/order flow / logistics to ensure on time delivery and order fill rates
- Chargeback management - manage process and order pool effectively to minimize chargebacks; timely resolution of chargebacks when they occur
- Create, recap (and present) a variety of daily/weekly/monthly/quarterly reports to partners
- Monitor and provide visibility to excess inventory
- Ongoing process improvement, projection coordination and additional tasks as assigned
Requirements:
- Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
- Proactive, motivated and driven to achieve team and personal goals
- Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs - avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
- Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems
- 2-3 years of B2B Customer Service in an entrepreneurial environment
- SAP Preferred
- Spanish is an asset