Supporting US Sales with and expected shift time of 9 pm to 5 am
· Manage customer backlog with order entry and change order support with Oracle OM and Oracle Cloud ERP software
· Solve customer escalations and issues with new order request and existing backlog
· Manage customer backlog through product transitions and new product launches
· Work with a major sales region in collaboration with account manager of that region to provide rapid responses to customer escalations
· Analyze customer POS and Channel Inventory data
· Delve into market share and competitive intelligence in regional markets
· Provide customer account managers with reports and business insights to help them grow our business with our customers
· Communicating and collaborating cross-functionally throughout the entire company, including sales, finance, supply planning, pricing, and PLM teams
· Being surrounded by brilliant, motivated, collaborative employees
Looking for:
· Bachelor’s Degree required with knowledge of sales operations, order management, demand planning, and supply chain, preferably in complex Solar or High-Tech industry multi-tiered channel environment
· Ability to manage multiple requests at the same time and effectively prioritize tasks to meet company business objectives
· Very process-focused with excellent analytical and problem-solving skills and sound business judgment - comfortable with data-driven insight seeking and decision-making
· Organized with strong work ethic
· Ability to work productively and independently in a dynamic, face paced and constantly changing environment
· Adept at balancing intense short-term pressures with overall long-term goals
· Advanced skills with Excel and data manipulation. Oracle, QlikView, Tableau, and SFDC experience preferred
· Supremely organized and demonstrate attention to detail
· Very process oriented and aware with a bias toward accuracy and precision
· Focused and driven to meet deadlines for regularly scheduled activities
Demonstrate flexibility and responsiveness to requests from internal and external customers
Job Type: Regular / Permanent
Salary: Up to ₹600,000.00 per year
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Murugeshpalya, Bengaluru - 560017, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
- sales operations: 2 years (Preferred)