Head of Business Operations

We are looking for a Head of Business Operations

About the Pension Board Housing Department

The Church of England Pensions Board (PB) Housing Department provides housing options for those who retire from ministry in the Church of England. More widely, the Pensions Board is a charity which runs pensions schemes with over 30,000 members and provides grants as well as accommodation.

We offer a range of housing options for retired clergy and eligible family members, primarily through:

• 1,200 rental properties located throughout England
• Community Living (sheltered housing type accommodation with additional facilities) homes in 7 schemes across England
• Relationships with other housing providers

What you'll be doing

The purpose of this role is to lead the PB Housing Business Operations function, collaborate with Senior Leadership Team colleagues to ensure the effective and efficient delivery of PB Housing business operations to the benefit of the Board's customers and funders. The role delivers support and enabling services to colleagues and customers through administration, processing and data management activities.

Summary of main responsibilities

• Support, lead and develop business operations
• Financial and data management
• Supplier relationship building and management
• Compliance and reporting
• Safeguarding support

Key role requirements

• The post holder is expected to work from Church House 1-2 days per week.
• Commercially astute and experienced senior professional skilled in business support operations.

To be successful in this role, you will need to be/have:

• Leadership and management skills with the ability to inspire, motivate and empower people, managing performance and development of staff.
• Able to lead and manage teams, budgets and other resources, and contracts.
• Strong interpersonal skills including motivational, negotiating, influencing and networking.
• Strong technical background with sound understanding and knowledge of finance systems.
• Proven problem analysis and problem-solving capability.
• Substantial experience of leading business operations or support services teams.
• Experience of delivering excellent external and internal customer service.
• Knowledge of business operation systems, including payments management.
• Experience of working with and supporting Committees and Boards.
• Knowledge of housing Service Charges (Desirable).
• Understanding of the operations of a mortgage business (Desirable).
• Experience and understanding of older people and their housing needs (Desirable).

Please note: You must have the right to work in the UK to be considered for the role.

Internal Application closing date - 16 March 2025

External Application closing date - 30 March 2025

Interviews will be held via Microsoft Teams week commencing the first or second week of April, 2025.

Skills/Aptitudes required:

• Commercially astute and experienced senior professional skilled in business support operations.
• Strong technical background with sound understanding and knowledge of finance systems
• Proven problem analysis and problem-solving capability

Knowledge/Experience:

• Substantial experience of leading business operations or support services teams
• Experience of delivering excellent external and internal customer service
• Knowledge of business operation systems including payments management
• Experience of working with and supporting Committees and Boards
• Identifying how innovative ideas in other contexts can be applied and work effectively in a new setting
• Understanding and experience of applying levers of behaviour and culture change
• Strategic and operational planning and resource management

Qualifications:

• A relevant professional background (essential) and qualifications (highly desirable); able to demonstrate experience and skills equivalent to degree level

Desirable:

• Knowledge of housing Service Charges
• Understanding of the operations of a mortgage business
• Experience and understanding of older people and their housing needs