Need a holiday? So does the rest of the world. We're working through the biggest travel rebound the industry has ever seen. This is your chance to be part of it.
Our mission is simple: we're creating a direct booking channel for hotels.
Triptease is a forward thinking, fast moving force within the online travel industry. We have a reputation to challenge ourselves everyday on supporting our customers' drive for success.
Here at Triptease we are people-orientated and have industry leading technology, tools and content. We operate in a hybrid working model to ensure all our employees have a supportive work life balance. With offices in Singapore, London, New York, and Barcelona we are well positioned to support our customers.
This is a hybrid role and our new Sales Operations Manager will be based in our central London Soho office at least two days a week, working closely with colleagues from Sales, Finance and Customer Success.
Is this what you want in your next role?
- Own territory analysis, re-segmentation of accounts, and work with Sales Leadership to best align regional variances in pricing and product requirements whilst ensuring reps have required TAM to hit quotas
- Own the lead management process including but not limited to identification of target segments, sales-side management of lead generation campaigns (collaborating with Marketing as the internal supplier), and inbound lead assignment.
- Own end-to-end sales order process including writing addendums to allow for new commercial contract terms and products, and contracting of opportunities ensuring pricing, terms, and guardrail compliance.
- Own the commission process ensuring reps are paid accurately and on time. Additionally own all projects relating to the commission plan such as revising the core structure, planning SPIFFS, and other bonus structures.
- Support sales leadership, using intimate knowledge of pipeline and deal status, to minimise deal slippage and accurately forecast performance against set budget for Sales leadership and SMT weekly meetings
- Monitor and report on key Sales metrics, assessing trends on a weekly basis and feeding analysis, interpretation and actions into leadership meetings and global sales monthly reviews, as well as into KPI reporting:
- ACV rep/region/segment - Win/Loss rates for each region and segment
- Current pipeline cover/future pipeline cover - Invoicing mix (AUF, Qrtrly etc)
- Pipeline stage analysis and licence type analysis - Territory penetration (TAM analysis)
- Slipped deals analysis (Leakage) - Opportunity volume and £ created p/w by rep by region
- % of deals on trial
- Be the general point of contact for Triptease for anything related to Sales, this includes regular ad-hoc requests such as:
- Questions from CS regarding treatment of Salesforce.com opportunities
- Sales POC for any sales revenue related projects
- Any ad-hoc request for data or sales process support from the sales team
- Contribute to the sales budgeting process globally, collaborating with Finance, Marketing and Product groups to translate headline budget numbers into attainable quotas for each sales representative as well as a FY23 hiring plan.
- Collaborate with Finance and Marketing on the global pricebook and any amendments needed, working with reps to help price opportunities accurately.
- Collaborate with product marketing on pricing and commercial strategy to ensure that sales reps have clear understanding of guardrails and GTM process
- Collaborate with People Team and Corporate Technology stakeholders on salesforce tools strategy and manage relationships with third-party vendors which currently include Salesforce, PandaDoc, Plecto & Outreach to ensure tech stacks are fit for purpose, are integrated seamlessly with the sales process, and provide measurable benefit.
Requirements:
- Three+ years of operational support experience, ideally in Sales or Marketing Operations
- Thorough understanding of how to optimize and enhance the sales process
- Strong CRM and data analytics background
- Operating values: Trustworthy, Transparent, Team centric, Self-driven, Takes pride in work and operating with a high level of accuracy
- Natural problem solver and obsessive learning nature
- Rocketship: high levels of drive and ability to get things done
- Obsessive learning: intellectual curiosity, a natural problem solver
- One team: supportive, transparent and dedicated to the team
- Strong Salesforce (or CRM) and data analytics background
- Effective written and verbal communication with stakeholders
- Extreme organisational skills
- Ability to build trusted relationships and manage multiple internal stakeholder relationships
Benefits:
Our start-up culture means everybody's contribution matters and is celebrated. We set ourselves ambitious goals and are proud of our ability to deliver those through smart working.
- 25 Days holiday (rising to 26 on your one year anniversary then 27 on your second anniversary)
- Pension - 4% employee contribution (minimum), 4% employer matched, plus 1% tax relief directly into your pension pot
- Ben benefits* - £50 per month health and wellbeing budget which you can use this for gym membership, private healthcare, massages, therapy, cinema etc
- Learning budget - £250 per calendar year
- Life Event leave (marriage, divorce, moving house, child's first day at school, ceremony or graduation)
- Make a Difference (volunteering) day
- Cycle to Work*
- Tech Scheme*
* Subject to passing probation
We also offer...
- A shiny MacBook for all new starters
- Monthly remote and in-office socials
- Quarterly review socials
- Hybrid working
- Refer a Friend policy (£1000 for successful referrals
- Monthly wellbeing day
- Weekly in-office breakfast and snacks
- Flexibility with childcare
- Charitable giving scheme
Triptease is proud to be an equal opportunity employer and we welcome applications from diverse and non-traditional backgrounds. Applicants will not be discriminated against on the basis of any protected characteristic(s) in terms of the Equality Act (2010).