Analyst - Business Operations

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Key Roles And Responsibilities

• Explore RazorpayX and its various app suites with first hand experience
• Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met
• Report any merchant experience breakage on any front
• Ensure SLAs are met on Tickets and Chats as per the defined OKRs
• Consume and forward feedback to the respective channels along with suggestive measures, if any
• Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs
• Work with the Financial Operations team for day to day payouts status update and redundancies
• Work with different Razorpay verticals to close any pending mechant issues
  
  
  

Desired Skills And Experience

• Have a knack of turning negative merchant experiences into a positive one
• Possess confident, articulate and professional spoken and written abilities
• Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats
• Able to quickly adapt to different needs that may arise
• Have the ability to take full ownership of the different tasks that will come your way
  
  
  

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Follow us on LinkedIn & Twitter