Sales Operations Executive - Prominent Homegrown Cafe

Company Overview:

Our client is a prominent, locally grown F&B business dedicated to delivering premium food and beverage concepts to the Singaporean foodies. They have also expanded to a lifestyle brand with close to 10 outlets in Singapore. With a commitment to excellence and a passion for providing exceptional service, they have established themselves as a leader in the local F&B scene.

Job Summary:

We are looking for a motivated and process-driven Sales Operations Executive to join our client’s expanding team. The bulk of the job scope will be focused on both B2B/ B2C customer care and operations, with an emphasis on pre-sales and post-sales support. The person we are looking for is someone who is operationally excellent, with a strong client servicing disposition and aptitude for juggling multiple stakeholders and tasks at once.

Key Responsibilities:

• Handle product sales leads and enquiries through various channels ie email, phone calls, focusing on increasing B2B and B2C sales to both current and prospective clients
• Perform routine customer care/ account servicing activities including interacting and following up with customers and being accountable for delivery of high quality output to stakeholders
• Prepare quotations and process sales orders, track customer payments, update sales data in the system, and liaise closely with the backend operations team for order fulfilment and deployment
• Collaborate with internal teams across e-commerce, fulfilment and logistics, operations, and marketing, to optimise sales strategies and performance and support the sales life cycle for ecommerce products
• Provide post-sales and general admin support to ensure high quality of service in order processing and sales registration
• Drive product research using a data-centric approach including reviewing customer enquiries and competitor analysis reports

Requirements:

• Preferably at least 2 years of relevant experience in Customer Service/ Sales from related industries (F&B/ lifestyle/ hospitality)
• Fresh graduates with strong operations or administrative backgrounds are welcome to apply.
• Meticulous, self-starter, reliable and accountable team player with a high degree of proactivity and ability to adapt to a rapidly changing work environment
• Good analytical skills, well-organised and process-driven mindset as this role will be operationally heavy and entail many moving parts
• Effective communicator with top-tier interpersonal skills and who possesses the gravitas to influence and confidently address different levels of stakeholders

This role is perfect for a candidate who is commercially and operationally astute while possessing a knack for stakeholder engagement and people management. You will have the opportunity to access a wide range of projects and accounts while also being part of an exciting, growth-driven, positive environment at one of the leading cafes in the local hemisphere.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you give us permission to store and use your data for recruitment purposes in accordance with our privacy policy.