Overview
Job Description
About Business Unit
The Business Management team empowers our leaders to manage our client businesses, supporting them with business systems and processes enabled by latest technology and data-driven insights for better decision making. We are primarily responsible for design, development and governance of the business data, delivery performance, resource management and project management of strategic initiatives to realize corporate strategy and goals. The teams measure, manage, and connect business KPIs across verticals to build a single view of impact areas within the organization. They augment our leaders with insights, strategic vision, and actionable plans to function effectively. Equipped with data and technology, the team is keen on bringing novel business solutions to life.
The Lead, Business Operations is a key role within the Business Operations Team that requires a combination of focus and flexibility, as well as a willingness to play a pro-active enablement role. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, integrity, and a willingness to put the company’s interest above all else. The incumbent is expected to support in execution of various strategic and operational excellence initiatives in the form of reporting and programs, with minimal guidance and supervision.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
Responsibilities
Operational Management
- Experience in Data Analysis & recommending Business Insights to leaders
- Intermediate to advanced Excel knowledge at generating reports and dashboard for program sponsors
- Interact with multiple stakeholders at senior level in the organization
- Enjoy new challenges and are solution-oriented
- Strong analytics skill’s: Ability to see patterns; and a structured and logical approach to decision making
- Collaborate in the planning, design, development, and implementation of new processes, and improvements to existing processes.
- Organize, coordinate, lead small to medium efforts across multiple businesses; ability to identify and understand emerging issues in order to adapt and adjust to shifting.
Strategy & Planning
- Meet with decision makers, process owners, and end users to define business, financial, and operations requirements and business goals.
- Review and analyze the effectiveness and efficiency of existing operational and develop strategies for improving or further leveraging these systems.
- Identify and establish scope and parameters of business analysis to define the business outcome and measure-taking actions
Qualifications
Minimum qualifications:
- 12 to 15 years professional experience and a strong comfort with the IT service/product engineering industry.
- Advanced knowledge of Microsoft Tools - PowerPoint, Excel, Pivot Tables, VBA.
- Basic knowledge of Data visualization tools like Power BI
- Proven experience in business and data analysis
- Proven experience in defining and driving KPIs, process transformation, business tool process enhancements, implementation support
- Excellent communication skills (written & verbal) to communicate directly with global stakeholders.
- Exceptional analytical skills: the ability to see patterns; and a structured and logical approach to decision making
- Should be strong willed, a fast learner and able to adapt to an evolving environment.
- Ability to multitask and work on a diverse range of requirements.
Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
YOUniverse. A work-world with you at the heart of it!
At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.
Take a trip to YOUniverse and explore our unique benefits, here
Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
