Sales Operations Specialist

Salary - £72K

Duration - 6 months

The Commercial Operations team develops and manages programs that enhance customer experiences, drive engagement, and accelerate business growth. This team focuses on optimizing purchasing options and affordability programs to meet market demands and customer expectations. A strong understanding of regional trends, industry developments, and emerging technologies is essential to refining these initiatives.

Collaboration is key, and this role works closely with teams across finance, partner management, marketing, legal, e-commerce, digital merchandising, operations, and technology to ensure seamless execution of commercial programs.

Responsibilities

• Oversee the operational aspects of commercial programs, including offer management, issue resolution, partner collaboration, and financial oversight.
• Support the execution of key backend processes to enable program functionality.
• Manage the processing of invoices with internal teams and external vendors, ensuring accuracy and timely payments.
• Reconcile monthly transactions with external partners and oversee related invoicing.
• Coordinate the development and review of terms & conditions and pricing statements.
• Foster and maintain strong cross-functional relationships to drive operational effectiveness.

Key Qualifications

• Proven experience in managing consumer-focused commercial operations with measurable business impact.
• Proactive problem solver with a strong ability to streamline processes for efficiency and program resilience.
• Comfortable handling large data sets, identifying trends, and supporting data-driven decision-making.
• Advanced proficiency in Excel.
• 5-10 years of experience in e-commerce operations support.
• At least 1-2 years of experience in external partner management.
• Strong copywriting skills, particularly in drafting legal terms and agreements, with excellent attention to detail.
• Experience in financial reconciliation and controls is a plus.
• Project management experience is beneficial.
• Strong ability to plan, prioritize, and execute multiple initiatives successfully.
• Ability to propose and communicate innovative solutions to build alignment and drive collaboration.

Skills

• Action-Oriented – Tackles challenges and opportunities with urgency and enthusiasm.
• Stakeholder Management – Balances the needs of multiple teams and partners effectively.
• Customer Focus – Builds strong relationships and delivers customer-centric solutions.
• Collaboration – Works well across teams to achieve shared goals.
• Effective Communication – Tailors messaging to different audiences for clarity and impact.
• Trust & Integrity – Builds confidence through transparency and authenticity.
• Problem-Solving – Analyzes complex data and situations to find effective solutions.
• Process Optimization – Continuously improves workflows for efficiency and effectiveness.
• Adaptability – Thrives in dynamic environments and handles ambiguity with confidence.
• Resilience – Recovers quickly from setbacks and stays focused on objectives.