Sales Operations & Customer Service Manager APAC

Marcolin is a worldwide leading group in the eyewear industry founded in 1961 in the heart of the Veneto district, Italy. It stands out for the unique ability to combine craftsmanship with advanced technologies through the constant pursuit of excellence and continuous innovation. The portfolio includes house brands (WEB EYEWEAR, ic! berlin), as well as licensed brands: TOM FORD, Guess, adidas Sport, adidas Originals, Christian Louboutin, Max Mara, Zegna, GCDS, MAX&Co., MCM, Tod's, Pucci, BMW, K-Way®, Kenneth Cole, Timberland, GANT, Harley-Davidson, Marciano and Skechers. Through its own direct network and global partners, Marcolin distributes its products in more than 125 countries.

www.marcolin.com

We are looking for a Sales Operations & Customer Service Manager APAC for the APAC region, who will be pivotal in ensuring the smooth and efficient management of our Sales Operations and Supply Chain processes. Reporting directly to the GM and Head of Sales APAC, he/she will collaborate closely with Sales teams across key locations, including Singapore, Hong Kong, Mainland China, and Australia.

Main areas of responsibilities: Sales Operation Management, Life cycle collection management, Sales Planning and forecasting, Logistic and Supply chain management, KPI and reporting management, Special project management.

What you will do:

Sales Operations:

• Develop and maintain accurate sales forecasts based on historical data, market trends, and sales team input.
• Analyze sales performance metrics, identify trends, and provide insights to improve future sales strategies.
• Monitor sales performance against targets and recommend adjustments to forecasts and budgeting as needed.
• Prepare regular sales reports and dashboards for management review, highlighting key performance indicators.
• Maintain accurate and up-to-date sales databases, ensuring data integrity and availability for analysis.
• Coordinate and manage sales operations to ensure alignment with business objectives.
• Identify opportunities to streamline sales planning processes and improve efficiency.

Customer Service Management:

• Lead and supervise the customer service team to ensure high-quality service and adherence to company policies.
• Develop and implement strategies to improve customer service processes and enhance customer satisfaction.
• Prepare and analyze performance reports, identifying areas for improvement and implementing action plans.
• Collaborate with other departments to address customer issues and streamline processes.
• Maintain up-to-date knowledge of company products, services, and policies.

Supply Chain Management:

• Oversee and manage the end-to-end supply chain processes, including procurement, inventory management, and logistics.
• Implement and maintain effective supply chain strategies to optimize costs and efficiency.
• Ensure compliance with regulatory requirements and industry standards.
• Work with supply chain teams to ensure inventory levels meet forecasted demand, avoiding stockouts or excess inventory.
• Coordinate with logistics and customer service teams to optimize the distribution process and meet customer demand.

Do you have what it takes?

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 7 years of experience in sales operations and customer service, preferably in the APAC region.
• Strong analytical skills with the ability to interpret sales data and generate actionable insights.
• Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Adaptability to changing market conditions and the ability to implement new strategies as needed.
• Ability to work independently and as part of a team.

What is on the offer:

• You will have the opportunity to grow as the business grows and be involved in that growth journey planning.
• Health insurance from day one
• Smart working policy
• Discounts on products

At Marcolin, we believe in the importance of diversity and inclusion in our workplace. We welcome applications from individuals of all backgrounds and encourage diversity in our hiring process.

Attention to recruiters: We do not accept unsolicited CVs from recruiters, and any CVs sent to us without prior engagement will be considered unsolicited.

Please note that only shortlisted candidates will be contacted for further consideration.