Manager - Business Operations

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

Urban Company's India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.

- Beauty vertical

• Salon for women: Skin-care services
• Salon for women: Hair, nails and make-up
• Men's grooming
• Spa therapy for men and women
• Treatments

- Home vertical

• AC and appliance repair
• Cleaning and Pest control
• Electricians, Plumbers and Carpenters
• Painting

- Products business (Largely B2B sales)

• Beauty & spa products: Both OEM and private labels
• Water purifiers, RO filters etc.
• Home solutions store
• Cleaning products

- Native

• Smart Locks and RO

What you'll do:

The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.

• There are 3 major roles within this mandate:

-Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered

-Ensuring no breakage in daily operations in your city

-Implementing growth and quality improvement initiatives in sync with category heads at central level

• Owning above mandate will require you to do the following

-Building a strong connect with service professionals in your city

-Deploying your analytical skills to deep dive on key business problems and propose solutions

-Getting your hands dirty in terms of going on ground to understand real issues, be it customer experience, partner onboarding, etc.

-Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

What we need:

• Sharp and hungry professionals willing to go above and beyond to create impact
• Bachelors degree is mandatory
• Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on ground.
• Strong analytical skills
• Hustle and get things done attitude
• If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more!

What can you expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• Latest tools and technology to get things done provided by the company
• Health insurance benefits for you and your family

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.