The Sales Operations Manager plays a critical role in supporting Forterro’s sales function by driving operational efficiency, optimizing sales processes, and ensuring data-driven decision-making that drive our revenue generation efforts. This role is responsible for CRM management, sales analytics and reporting, process improvement, sales compensation tracking and issuance, and sales strategy enablement. You will work closely with sales leadership, marketing, finance, and customer success teams to improve sales productivity and effectiveness.
Abteilung Sales Beschäftigungsart Festanstellung Standort France, Remote Arbeitsplatztyp Fernarbeit
Responsibilities
Sales Operations & Enablement
- Serve as a day-to-day business partner to the sales team, providing operational support and strategic insights.
- Own CRM management (Salesforce), ensuring accurate and up-to-date sales data, including opportunity tracking, pipeline management (pipeline health), and forecasting.
- Identify and implement process improvements to enhance sales efficiency and effectiveness.
- Train and support sales colleagues on sales tools, CRM best practices, and reporting processes.
- Participate to sales training, seminars, and workshops to upskill the sales team and drive adoption of best practices.
- Analyze customer inquiries, complaints, and service issues, providing recommendations to improve sales effectiveness.
- Work closely with finance to align sales reporting with revenue recognition and business objectives.
Salesforce use enablement & contracts harmonization
- Support the recent deployment of Salesforce by engaging various Stakeholders enabling the adoption the CRM for the French Products
- Be a key success factor in the new tool interacting between the Salesforce Forterro Project team and the Sales leaders & rep to maximize the adoption
- Ultimately when the tool is deployed, work together with the Legal department in harmonizing contracts with Forterro future’s standards framework
Sales Compensation & Performance Management
- Track, calculate, and issue sales compensation plans, ensuring accuracy and alignment with business goals.
- Support quota setting, territory planning, and performance tracking.
- Monitor and optimize the effectiveness of sales incentive programs.
Skills, Knowledge and Expertise
- Experience: 5+ years in Sales Operations, Revenue Operations, or a related field within a B2B SaaS or IT/software industry.
- French & English mandatory, Spanish is a plus.
- Possible to work from the Forterro offices, and in certain cases remotely
- Salesforce Expertise: Strong experience with Salesforce CRM, including pipeline management, forecasting, and reporting.
- Analytical Skills: Proficiency in analyzing sales data to drive insights and decision-making.
- Process Improvement: Proven ability to streamline and improve sales workflows.
- Compensation Management: Experience with sales compensation tracking and calculations.
- Collaboration & Communication: Strong ability to partner with sales, marketing, and finance teams.
- Industry Knowledge: Familiarity with sales methodologies, pipeline management, and revenue forecasting in a software or IT environment.
Über Forterro
Forterro wurde 2012 gegründet und hat sich zu einem der führenden Anbieter von Industriesoftware entwickelt - mit Niederlassungen in den wichtigsten Produktionsländern Europas sowie regionalen Servicezentren und Entwicklungszentren auf der ganzen Welt. Von mehr als 40 Standorten aus stellen unsere über 1.700 Mitarbeiter Software für mehr als 13.000 Industrieunternehmen bereit und unterstützen diese. Unsere Produkte sind tief in den Anforderungen der jeweiligen Region verwurzelt. Jedes Produkt ist darauf ausgerichtet, die Fähigkeit unserer Kunden zu stärken und zu beschleunigen, effizient zu arbeiten und wettbewerbsfähig zu sein.
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