Sales Operations Coordinator

RESPONSIBLE FOR:       Supporting the delivery of the outbound supply chain

This role works at the heart of the business processing sales orders and invoices for our global customer base, working collaboratively with our partners to ensure orders are dispatched on time, accurately and within cost.

Key Responsibilities:

·    Deliver a first-class level of customer service to our clients, professionally and efficiently always and in accordance with Company processes and procedures.

·    Liaise with other key stakeholders including third party suppliers and other Omorovicza operations Globally.

·    Order processing and invoicing.

·  Continuously innovate and look for new ways to improve service we provide to our customers and increase business efficiency.

·   Ensure that all documents are processed in an accurate and timely fashion in line with Company policies and within guidelines.

·   Produce internal and external reports and statistical analysis as required including client specific reporting.

·   Support the clients in problem solving by building an in depth understanding of their businesses and the problems that impact them.

·   Proactively identify challenges within the clients own supply chain process which we impact upon and suggest possible solutions to optimise process.

·      Attend client and other meetings as required.

·      Participate in Supply Chain and wider Omorovicza project teams.

·      Create and manage mitigation plans where issues are apparent.

VALUES

Customer Obsession: We start with the customer and work backwards. We obsess over customer needs to provide a superior experience. We thrive on relationships of trust with our customers.

Ownership: We are owners, we take responsibility for the success of our teams and our business. We appreciate that we must test and learn to address problems. We may fail but we fail fast, and we fail forward.

Curiosity & Learning: We are curious about new possibilities. We ‘think different’ to remain relevant. We flourish through education and training and we find joy in developing our craft. We are never done learning.

Attention to detail: Luxury is in each detail, the result of incalculable care and attention. We have relentlessly high standards. We take a craftsman’s pride in everything we do – from choosing ingredients and components to words and images. We avoid unnecessary waste.

Team Spirit: We are imperfect, we are bold, we are open-minded, we are quirky – we are human. We are one team, a family. We thrive as individuals with mutual respect. 

We enjoy the adventure together.

Competencies Required:

·      Continually seeks to give customer needs priority and to improve on current performance. Ensures optimum service level to the customer.

·      Knowledge sharing is actively undertaken and endorsed with a range of actions.

·      Problem solving is proactive and customer focused.

·      Has good relationships and networks with many people across the business.

·      Proactive drive results in impact around the operation.

·      Team working is strongly evident in the culture created by the job holder.

·      Track record in adding value, developing new ideas and maintaining a “can do” attitude.

Skills & Knowledge Required:

·      Organisational skills with attention to detail

·      Strong numerical and problem-solving skills

·      Excellent communication skills (due to the nature of hybrid working)

·      Ability to work well in a team.

·      A positive and resilient attitude.

·      Commercial acumen in order to understand the financial impact of decisions taken and impact on end customer

·      Ability to manage and deliver to deadlines remaining calm under pressure

·      Readiness to be held accountable for own tasks.

·      Competent with the Microsoft office packages, specifically with Excel.

Working at Omorovicza:

When you join Omorovicza, you join a family. We have big ambitions and need you to do great things with us. Below are some of the benefits you will receive:

·      Location: Three days from our office in Hammersmith. The other two days from home.

·      Holiday: We offer 25 days holiday, plus Bank holidays, which increase with length of service.

·      Private Healthcare.

·      Pension contributions.

·      75% discount on products.

·      Product allocation annually.

·      Birthday day off.