The Director, Sales Operations Manager will work closely with the VP of Marketing and Sales Operations and is responsible for supporting and enhancing the efficiency and effectiveness of the sales team through strategic planning, process optimization, and data-driven decision-making. This role involves monitoring and managing sales processes, tools, and systems to support sales goals, improve productivity, and drive revenue growth. Other responsibilities include support for key lead generation activities and market research.
The Director, Sales Operations has a proven track record within the healthcare market, ideally with revenue cycle, technology and/or Health Information Management experience. They will collaborate closely with the VP of Marketing and Sales Operations and the growth team to ensure effective use of Salesforce, contributing to the qualified sales pipeline and assisting in developing and implementing winning sales strategies.
PRIMARY JOB RESPONSIBILITIES:
Sales Process Support:
Facilitate monthly/quarterly forecast meetings
Collect, manage and distribute materials and resources for effective forecasting meetings
Monitor sales processes and methodologies to identify opportunities to improve sales performance.
Performance Tracking and Reporting:
Maintain dashboards and reports to monitor sales performance and KPIs.
Lead source tracking and reporting
Provide regular updates and performance reports to senior management and sales teams.
Executive Connection event management:
Plan and coordinate execution of the event and follow-up
Manage the growth team strategy including attendees
Research and recommend new connection providers
Competitive Research:
Identify key competitors and monitor market activity
Recommend how to position Accuity solution vs. key competitors
Create sales tools including presentation decks and battle cards
Sales Tools and Technology:
Salesforce primary administration
Provide ongoing support and troubleshooting for sales tools and systems.
Evaluate and recommend new technologies and tools to enhance sales effectiveness.
Next client touchpoint, presentation (deck) review and approvals, coordination of resources
Procurement document needs review and ownership over deadlines
Training and Support:
Coordinate training programs for the sales team on tools, processes, and best practices.
Provide support during the onboarding of new sales resources and coordinate their training
Sales Strategy Support:
Assist in the development and execution of sales strategies and initiatives.
Support strategic planning by providing insights and recommendations based on sales data and market trends.
LGC Program Support:
Target list management and activity tracking
Event coordination and participation
Channel for distribution of marketing content
Other duties as assigned by leadership based on business needs
Requirements
POSITION QUALIFICATIONS:
Education:
Bachelor’s Degree
Experience:
5+ years sales, sales operations and/or marketing experience
Experience with Salesforce
Experience in executing and managing sales and marketing strategies and plans
Experience planning and executing events
Experience working with healthcare revenue cycle and technology
Knowledge, Skills, and Abilities:
Exceptional communication and decision-making skills
Strong analytical, multi-tasking and project management skills
Ability to think creatively and innovatively
Ability to use a PC in a Windows environment, including MS Word, Excel and PPT
Independent, focused individual able to work remotely or on-site
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitals and Health Care
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