Sales Operations Analyst

Sales Operations Analyst

Location: Remote (PST)

Shift: 8am – 5pm PST

Job Type: 18-month contract

JOB DESCRIPTION: Our client is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Senior Sales Operations Associate partners with Sales to generate, modify and deliver high-quality customer-facing documentation in support of sales objectives, as well as provide operational and strategic support to a team of Sales Executives. The Associate is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.

Job responsibilities include:

• Partner with the Sales team, with a high focus on the federal space to deliver high-quality customer-facing documentation in support of sales objectives by complying with internal processes and policies, including auditing documents throughout the quote-to-order process to ensure high-quality output
• Collaborate, have a general understanding of, and build strong relationships with cross-functional teams, including Finance, Legal, Order Management, Contracts, Services, and Sales, to ensure quote-to-cash compliance
• Understand and apply the go-to-market strategies, sales promotions, product offerings, and processes when collaborating or advising sales on deal structure
• Familiarity with sales cycles and environments
• Update Salesforce CPQ throughout the sales cycle to ensure data integrity
• Execute and track credits and RMAs through to completion
• Manage redlines, escalations, and approvals
• Support peers to ensure equal distribution of workload
• Onboard new Sales Executives to work efficiently with Sales Operations
• Embrace evolving technology to support business needs
• Support Month and Quarter End business
• Learn, adapt and retain information to support an ever-changing Sales Operations role
• Identify and participate in process improvement initiatives
• Manage the licensing, fulfillment, renewal and and delivery of GovTA license

Qualifications:

• 2+ years of post-secondary education or relevant work experience in a sales or customer service environment
• Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications are preferred
• Excellent written and verbal communication skills
• Strong attention to detail
• High self-motivation, responsibility, and flexibility to achieve results
• Organized and able to multi-task in a fast-paced and demanding environment
• Limited travel required