Revenue Operations Specialist

Papaya Global, an award-winning B2B tech unicorn, is on a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160 countries.

We are seeking a Sales-Oriented RevOps Specialist to drive operational excellence across our sales cycle. This role is designed to provide behind-the-scenes strategic and tactical support, ensuring sales representatives have the tools, data, and processes needed to close deals efficiently and successfully. The ideal candidate will optimize sales processes, manage Salesforce and DealHub platforms, and collaborate cross-functionally with sales, operations not marketing, and customer success teams to align on shared goals.

Key Responsibilities:

1. Sales Cycle Enablement:

• Analyze and optimize sales processes to reduce inefficiencies and shorten the sales cycle.
• Proactively identify blockers and implement solutions to support deal progression.
• Provide sales reps with accurate, real-time data to make informed decisions.

2. CRM & Tool Management:

• Act as the Salesforce admin and expert, ensuring the system is optimized and reflects accurate pipeline and opportunity data.
• Manage integrations and workflows between Salesforce, DealHub, and other sales tools.
• Provide training and support to sales team members on platform usage.

3. Sales Analytics & Insights:

• Track and analyze key sales metrics (e.g., win rates, pipeline velocity, sales cycle length).
• Build and maintain sales dashboards and reports to offer visibility into performance.
• Deliver actionable insights to leadership to improve sales strategies.

4. Collaboration Across Teams:

• Work closely with sales, marketing, customer success, and finance to ensure cross-departmental alignment.
• Support the smooth handover of accounts between sales and customer success teams.
• Contribute to strategic planning meetings and provide data-backed recommendations.

5. Process & Documentation:

• Document best practices, workflows, and standard operating procedures (SOPs).
• Develop and maintain sales playbooks and enablement materials.

Success Metrics:

• Sales Cycle Efficiency: Reduction in average sales cycle duration.
• Win Rate Improvement: A higher percentage of deals successfully closed.
• Pipeline Accuracy: Improved visibility and forecasting accuracy.
• Sales Rep Productivity: Increased focus on selling rather than administrative tasks.
• Cross-Functional Alignment: Clear, consistent communication between sales and support teams.

Requirements:

• Bachelor’s degree in Business, Economics, or a related field.
• 4+ years of experience in Revenue Operations, Sales Operations, or a similar role.
• Proficiency in Salesforce CRM and experience with tools like DealHub is a plus.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication and collaboration abilities.
• Detail-oriented with a proactive problem-solving mindset.