Global Head of Sales Operations

DescriptionThought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.The Global Head of Sales Operations is a strategic leadership position that will provide critical guidance to the sales leadership team while building operational excellence throughout our global sales organisation. The role will have significant influence over long-term sales success and will be responsible for overseeing Thought Machine’s end to end sales operations globally, ensuring alignment to business objectives, driving sales and revenue growth and achieving operational efficiency across multiple regions and product lines.The ideal candidate will have a strong background in sales strategy, sales operations management, people leadership and a proven track record of driving operational excellence in a high-growth enterprise technology company. Duties

• Lead and manage a global sales operations team across multiple time zones and jurisdictions, ensuring seamless collaboration and operational efficiency.
• Refine a unified sales process that supports all stages of the sales process (lead gen to renewals) across all Thought Machine products.
• Provide support for forecasting, opportunity management, and account planning.
• Own and refine sales methodologies and best practice playbooks to ensure consistency and effectiveness, staying informed on the latest industry trends to drive continuous improvement.
• Partner with the strategy team to develop and implement GTM plans, market intelligence gathering, and pricing strategies. 
• Design sales coverage models and territories, define and allocate quotas, and administer compensation plans.
• Provide strong leadership and direction to sales operations managers and other key sales resources, fostering a high-performance culture.
• Develop and execute long-term strategic initiatives that align with business objectives and drive sales performance, using data driven insights from historic sales data.
• Build and maintain strong relationships with key stakeholders across Product, Engineering, Client Services,and Finance. 
• Effectively influence executives and cross-functional teams to support business goals.

RequirementsEssential

• Experience supporting a global multi-national salesforce.
• Strong understanding of pipeline management, quota setting, territory planning, and bid management.
• Experience with B2B SaaS and enterprise software licence sales models and metrics. 
• Advanced expertise with CRM systems (Salesforce preferred) and other sales tools.
• Data-driven mindset with an ability to analyse performance to provide actionable insights.
• Excellent leadership, communication, and project management skills with the ability to work cross-functionally and drive organisational change.

Desirable 

• Data analytics and reporting expertise, including dashboard development
• Experience implementing data governance processes and standards
• Knowledge of AI and workflow automation technologies and their application to sales processes
• Experience with RFP/RFI management systems and processes for complex enterprise deals
• Experience with quote management and contract lifecycle management systems

Benefits

• Highly competitive salary
• Pension plan (match up to 5%)
• Life insurance - three times annual salary 
• Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)  
• Shared parental leave (matched to our maternity leave for the same point in time)
• 25 days holiday and bank holidays 
• Flexible working hours
• Cycle-to-work scheme 
• Electric car scheme
• Season ticket loan 
• Access to outstanding learning materials and courses
• Sports and hobby clubs, subsidised by Thought Machine 
• All the latest tech you need
• Start the day properly with fresh fruit and cereals 
• Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
• Two charity days a year 
• Weekly food pop-up 

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.