Business Operations Manager

Overview

Kinrock is a dynamic and growing group of tech-enabled business service companies that provide top-quality e-learning, compliance and software services to hundreds of companies across the UK. The group has just finished an acquisitive period and is entering a period of ambitious organic growth and investment in our services. Read more about Kinrock at Kinrock.com and about its companies at Zing365.co.uk, RedmillAdvance.com, Microw.com and Red-IT.co.uk.

We are seeking an ambitious, self-motivated and talented individual that wants to join a high-quality team aiming to achieve something great over the next decade. The individual will join our team as Business Operations Manager to support and elevate our operating companies' processes and procedures. Reporting directly to the Founder & Managing Director, the successful candidate will play a key role in driving Kinrock's success over the next decade as we grow organically and inorganically.

The role is office-based 5 days a week (with some WFH flexibility), as we build a strong, cohesive and collaborative central team culture that will maximise our ability to achieve our mission of helping our companies grow and thrive. We offer a competitive salary, annual performance bonus and benefits.

Responsibilities

• Own our CRM group-wide (supporing account management/sales teams at our four operating companies) in collaboration with our Marketing Manager
• Deliver high-quality people operations until we hire a dedicated People professional
• Be point of contact for all group-wide external providers (IT, HR, insurance, etc.)
• Own compliance across the group with the help of external advisors (GDPR, HR, H&S) and possibly help us achieve ISO certification
• Documentation and improvement policies and procedures across the group to increase efficiency and client outcomes
• Support the operating companies respond to supplier diligence requests from new clients
• Help the operating companies build distribution and marketing partnerships
• Own contingency and business continuity planning across the operating companies
• Manage our offices in London, Bristol and Edinburgh with the help of local team members and contractors

Requirements

Mandatory:

• You want to be part of a high-quality, ambitious core team on a mission to achieve something great over the next decade
• You have a demonstrable track record of going the extra mile to achieve excellence and make things better
• You understand the importance of being hands-on and no task is beneath you - it's how you're wired
• You have 3-7 years of experience in business operations
• You have significant experience using CRMs (ideally Hubspot) to improve operations
• You understand the importance of high-quality people operations (onboarding, performance management, employee comms, events)
• You have a experience documenting and improving operational processes and are passionate about it
• You are highly personable and can create genuine buy-in from stakeholders for your ideas and suggestions
• Some experience with video editing, animation, or interactive design.
• You have experience with ensuring compliance with regulations and achieving company certifications (e.g. ISO)

Desirable:

• Experience with companies that sell services under annual subscription contracts
• Knowledge of Hubspot
• Automation expertise (e.g. Zapier)
• Experience with people operations admin
• Familiarity with AI
• Basic graphic design skills (Canva, etc.)
• ISO Certification experience
• Experience with Marketing Partnerships

What we offer in return

• Competitive salary based on experience
• Annual performance based bonus
• 33 days holidays per annum (including 8 Bank Holidays) plus bonus holidays like a 'birthday bonus day’
• Private Medical Cover
• Strong, balanced, collaborative culture

If you are passionate about getting being a key part of a high-quality team on an ambitious journey, we'd love to hear from you.