Sales Operations Manager

If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers.

Think loyalty programs, SMS and email marketing, and reviews—it's what we do best. Plus, we've got more tricks up our sleeve.

With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission? Delivering cutting-edge technology that sets new standards in the industry.

Sounds exciting? Then read on, because we’re looking for curious professional talents to be a part of building the future of the e-commerce industry.

As a Yotpo Sales Operations Manager, you will be a trusted advisor to sales leadership, focused on strategic planning, sales optimization and business operational support. You will partner with many cross-functional teams such as finance, customer success, marketing, operations, and others. This is a high impact role, with quickly changing priorities and demands. You will think strategically, arrive at a focused execution plan, and manage the plan to fruition. Examples of projects can range from the very strategic to the very operational and focus on some of the many areas, such as Go-To-Market planning, product playbook, territory alignment, data quality, business planning, market segmentation, sales pipeline, and business performance review.

We are looking for highly passionate candidates who have relentless curiosity, a startup mindset, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively.

You will:

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.
• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business, identify areas of weakness and present improvement recommendations to sales leadership.
• Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, sales participation, propensity to buy, white space, etc.).
• Drive forecast management excellence to ensure sustained, predictable growth across all business units, coordinate weekly forecast calls to track status of sales pursuits.
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews.
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.
  
  

About you:

• You have 2+ years of professional experience, specifically in a consulting / sales strategy / business operations role and/or within a B2B SaaS company.
• You’ve done quantitative analysis and financial modeling.
• You’re able to translate complex information into easily consumable insights.
• As an expert project manager, you’re motivated to go above and beyond the task at hand to find the best creative solutions to big company challenges.
• You’re an effective communicator with strong presentation skills.
  
  

If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.

About Yotpo:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our Toronto office.