The Contract Coordinator is a part of the Deal Desk team with the goal to increase operational efficiency and clarity of internal processes.
This role will be a FIXED TERM 12 MONTH CONTRACT that will see you partner closely with new and existing sales teams by driving effectiveness, efficiency, and enablement by assisting on revenue generating activities, supporting activities that drive Client Success, and enabling the GTM team on new processes and procedures.
Your Area Of Responsibilities
Work closely with the GTM team across both New and Existing business to coordinate the creation, management, and auditing of contracts and Salesforce contract objects
Create product and service orders, contract addendums, and renewals, communicating with the cross functional teams as needed
Optimize Deal Desk case queue across Sharepoint and Workstreams to ensure proper documentation and workflow accuracy
Execute Close/Won process in salesforce to ensure accurate and timely order-to-cash process
Route customer asks to appropriate teams to address client inquiries and requirements effectively
Strategize with the existing business teams to discuss client usage, options, issues, renewals, and upsells
Execute internal projects as necessary to increase efficiency and effectiveness of the team
Work closely with cross-departmental teams to provide updates and process training to the GTM sales teams
Review over/under utilization reports for up-sale opportunities (over utilization) and clients that require immediate follow-up (under utilization)
YOUR PROFILE
2-3 years of operations, deal desk, sales, and/or project management experience preferred
Extensive knowledge of Microsoft Office programs including Excel, Word, Access, & PowerPoint
Exceptional organizational, presentation, and communication skills – both verbal and written
Ability to prioritize and work autonomously
Demonstrated ability to deal with change and be a team player
Knowledge of Emarsys platform, products & services, and Salesforce experience are a plus
What We Offer
A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start-up’ mentality with the security (and resources) of an established multi-national
The opportunity to contribute to a bespoke, complex and successful product focused on innovation
A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
An inspiring and positive environment, working alongside talented, friendly and passionate people where success is supported and celebrated as a collective
A commitment to hybrid, trust based working, with weekly on-site collaboration for a dedicated space to work, socialise, hold meetings and create solutions as a group
Competitive salary plus additional performance related rewards
At SAP Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.
Seniority level
Entry level
Employment type
Contract
Job function
Administrative
Industries
IT Services and IT Consulting
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