Business Operations Manager

This role plays a critical part in the success of our business development efforts. You’ll be the operational anchor behind all growth-related activity—from proposals, agreements, and lead tracking to supporting high-impact strategic initiatives from the CEO's office. You’ll ensure 100% accuracy, agility, and alignment across internal and external documentation, reporting, and communication.

The ideal candidate is detail-oriented, understands digital marketing services, and thrives in a fast-paced, high-stakes environment.

Key Responsibilities

Proposal & Agreement Management

• Create, format, and track scopes of work, proposals, and agreements with 100% accuracy and timely delivery.
• Liaise with internal stakeholders (Legal, Finance, Delivery Teams) for approvals and coordination.

Lead Management & BD Systems

• Maintain and update the BD MIS system to track lead stages, progress, and internal status.
• Coordinate with the various internal business leads to ensure all pipeline data is updated and actionable.

Reporting & Documentation

• Manage weekly, fortnightly, and monthly internal reports on BD performance, lead pipeline, and pitch updates.
• Support reporting submissions for global and leadership reviews.
• Work closely with the legal team on agreements.

Credentials & Case Study Management

• Own and maintain the agency credential decks, updating them with relevant case studies, metrics, and wins on a monthly basis.

Strategic Project Support

• Provide project coordination and documentation support on key initiatives from the CEO’s Office — including Growth focuses, Big event pitch frameworks, and scaling conversation.

What you bring to the table

• 4–8 years of experience in business operations, account management, marketing support, or pre-sales roles (preferably in digital or media).
• A solid understanding of digital marketing services — media, content, performance, and platforms.
• Meticulous attention to detail with strong document handling, formatting, and proofreading skills.
• Experience working on MS Excel, PowerPoint, and Zoho CRM (or similar MIS tools).
• Strong written and verbal communication skills.
• High ownership mindset, speed, and a collaborative approach.