The Director - Customer Solution Engineers (CSE) leads a team responsible for generating the technical SoW, costing and execution plan for all commercial proposals being issued from the region. The team also coordinates with Solution Architects, Product, Engineering and Services as needed. This team works very closely with the regional commercial managers to ensure there is an optimum technical solution, costing and execution plan to create winning proposals. The ideal candidate will have a technical services background with an experience in the Grid Digital space and products. They should be a keen learner with a solid base of technical knowledge and an ability to discern the tactical elements of an offering strategy in order to manage and coach towards a diverse team responsible for handling all technical aspects of commercial offerings.
They should have a commercial acumen and partner with the Regional Commercial Director to determine the overall deal strategy and qualification.
Job Description
In this role, you will:
Support Sales and pre-sales in the qualification of opportunities presented to the commercial operations and feedback on suitability of GE software and implementation methodology. Also, understand implementation cost challenges
Ensuring team enablement, continuous upskilling in terms of technical skills and internal product development. Share lessons learned proactively.
Work with regional services teams to understand effectiveness and accuracy of costing. Focus on balancing cycle time with costing depth
Monitor and Maximize the effectiveness of the time spent by team members on winning offers
Ensure assigned CSE resources support the Commercial Manager in validating the completeness of costing
The dissemination of technical expertise and experience and validate solution architectures in line with customer requirements and GE standards
Responsibility for strategies, costings and responses to certain complex elements of offers and coordinate with product and engineering teams as needed
Coaching of technical teams: discussion of problems and tactical elements, suggestion of alternatives or options, validation of choices.
Support in the preparation of price tables
Work closely with services teams on complex tenders to validate execution strategy, services costs and project timelines
Support for the transfer of winning offers to the Services teams
Work closely with other Regional CSE Leads to support resource availability gloabally as needed.
Ensuring team is following regional and global process and procedures, as well as utilizing tools in effectively and efficiently create winning proposals.
Qualifications/Requirements
Bachelor’s Degree in business, science, engineering, technology or related discipline
15+ years’ experience in technical delivery, being passionate about using technology to address customer needs
Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
Knowledge of proposal generation methodologies, tools and templates
Good working knowledge of Lean and experience implementing Lean to drive business transformation
Culturally sensitive, capable of handling interactions with a “global mindset”
Strong project management and facilitation skills
Experience managing the life-cycle of complex initiatives, unblocking teams and increasing the speed of delivery, negotiating resources and priorities, learning to force multiply and escalating effectively
Desired Characteristics
Strong business acumen. Purpose led, value driven leader with a passion towards technology and proposal generation with 15+ years’ experience in a global commercial environment
Able to deliver on multiple priorities and take ownership for diverse workstreams ensuring smooth transition and setting up consistent high quality reporting
Demonstrated experience with software system implementation organizations – technical implementation experience
Process improvement experience, driving operational and technological innovation
Passionate about driving change/influence across cross-functional and organizational boundaries
Exceptional interpersonal skills – ability to synthesize complex issues and communicate
Excellent analytical skills to analyse the customer needs/challenges to support the right decision-making process
Flair for troubleshooting issues and finding creative solutions to drive the team and clients’ agendas forward
Exemplifies the GE Vernova Way: Drive Innovation, Serve our Customers, Lean is How We Work, Win as One Team, and Accountability
Anticipates and balances the needs of multiple stakeholders
About Us
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Additional Information
Relocation Assistance Provided: Yes
Seniority level
Director
Employment type
Full-time
Job function
Business Development and Sales
Industries
Electric Power Generation
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